Yerupalli Jagadeesh
IT VMware & Azure
Visakhapatnam,AP
Summary
Dynamic Information Technology professional with over 22 years of experience in managing and optimizing Windows, VMware, Hyper-V, and Linux environments. Expertise in server administration, cluster configuration, and virtualization technologies, including VMware vSphere Suite and ESXi patch management. Skilled in configuring complex network infrastructures, including LAN/WAN setups, VPNs, and wireless networks, while ensuring robust data storage solutions through RAID configurations and SAN management. Committed to continuous learning and implementing innovative technologies to drive operational excellence and enhance organizational performance.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Lead Technical Support Engineer IT
Alshaya
09.2021 - Current
- Managing Virtualization VMware and Hyper-V, Azure and AWS operations.
- Creating Clusters for and Distributive Resource Scheduling (DRS). High Availability (HA)
- Monitoring Health Status of VM’s and performing daily reports as per user request.
- ESXi Servers patch upgrading by VUM and CLI
- Creating and Managing Snapshot, Cloning, Templates.
- P2 to V, VtoV servers migration using VMware Converter zerto, starwind etc. cross VC migrations.
- Deployment of Skyline Health Appliance.
- Creating Distributed switch and adding hosts and creating port groups.
- Dell and Fujitsu firmware upgrades.
- Call home and SNMP alerts enabling.
- HCI implementation at regional sites with DELL VxRail.
- Cluster and datastores configurations.
- License and procurement handling of hardware and software products.
- Working with ARM deployment model for Azure cloud resources (IaaS).
- Provisioning and managing the Azure virtual machines using ARM deployment.
- Managing the azure VM’s with Azure Portal.
- Monitoring the VM health using performance counters and Azure metrics.
- Creating Network Security Group and applying NSG rules to subnet/VM’s.
- Configuring and maintaining the Azure Load balancers and Availability Set.
- Leading Client technical and Development of technical Services solutions.
- Controlling migrations & operations, achieving the SLAs, managing critical incidents, managing vendor support & contract renewals & executing projects.
- Exhibiting leadership skills in leading Vendor management teams; conducting migration activities (Physical to virtual and cloud).
- Implementing Quality control procedures to ensure full compliance with Service level agreements; identifying staffing and production issues to maximize productivity.
- Controlling projects related to corrective action or equipment performance improvement & various automation projects.
- Developing procedures, methods and controls for their department Collaborating with stakeholders and other teams, organizations, business partners to define short and long-term program vision and strategy.
- Knowledge of all business procedures associate with assets and capacity.
- Facilitating prevention of disruption of existing business services by ensuring minimization of work & changes.
- Examining design documents supplied by vendors and partner solution architects.
- Administering design & documentation of infrastructure processes, procedures & standards along with maintenance & preparation of system and software documentation.
Windows and VMware Admin
Tech Mahindra
09.2013 - 10.2021
- Managed around 4,000 servers for GE Corporation which include Windows 2003, 2008, 2012, and VMware Virtual Servers.
- Active Directory design, installation and deployment of enterprise-wide Group Policies using Active Directory components.
- Domain Controllers, IIS Web Servers (HTTP/S, FTP and SMTPNAS, File and print Servers, RADIUS and Terminal Servers on Windows 2003/2008.
- Day-to-day Remote Administration of Windows Environment. This includes server monitoring, maintenance, patching, administration, documentation, inventorying, quality, auditing etc.
- Used to Handle Tickets from Service Now Application Tool used to work on Incident P1/P2/P3/P4 & Change Requests and used to work on Problem tickets towards RCA finding and CA implementation also used to Work on RITMs. This process is fully aligned with ITIL Framework.
- Managed Windows 2003 and 2008 Enterprise Cluster Servers for high availability.
- Prepared RCAs for unexpected reboots and system crashes.
- Troubleshooting Server crashes, unexpected reboots by analyzing the memory dumps with the help of debugging tools like WinDbg.
- Involved in Server new builds and Decommissioned process.
- VMware Migrations from 5.0, 5.5. 6.0,6.5,6.7.
- Vcenters Administration handling HA, DRS Vmotion, snapshots etc.
- Trouble shooting ESX and ESXi servers.
- Used to Apply Antivirus updates and software patches, updating BIOS and Firmware etc.
- Hardware and firmware upgradations and patch upgradations for Cisco UCS N20-C6508 Blade Chassis with M3, M4 Blades, EMC VMAX 950F Storage.
- P2 to V, VtoV servers migration using VMware Converter.
Network Admin
Datasoft comnet Pvt Ltd
06.2009 - 05.2013
- Trouble shooting of all OS and application related issues, new installations, and configurations.
- Managed HPLC systems and applications with oracle DB.
- Configured and Handling stability chambers related networks and GPRS alert systems.
- Handled Documentation with QA like change control incident and CA, PA and SOPs.
- Preparing SOPs and documentation for FDA audits.
- Handling all kinds of servers and workstation hardware and software installations also handled file and print servers.
- Handled servers and implemented electronic batch manufacturing records (SAP with Java background).
- Handling of GMP systems and supporting PLC systems also take care of all barcode scanners and Zebra printers.
- Taking care of Visitor Management System and Employees biomatrix system.
- Taking care of surveillance system along with all cc cameras IP based poe and handling footage backups.
- Implemented FTP and HTTP services for Files transfers.
- Day to day backup activity with IBM Tivoli Backup server 6.2.0.
- Handled cisco unified call manager including configuration of IP voip phones and sip phones.
- Audio and Video conferencing deices (Polycom & cisco).
- Marinating ISPs and local LAN and WAN network FC and UTP network.
- VMWARE ESX and ESXi Servers Installation, Configuration & Administration.
- Virtual Center Server & License Server Installation and Configuration.
- Configure HA Monitoring VMotion, VMs Performs Alerts and Alarms.
- P2 to V, VtoV servers’ migration by using VMware Converters.
- Used to Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.
- Creating templates from VM's, deploy VM's from templates and allocate resources.
- Troubleshooting issues relating to VMotion such as compatibility issues.
- Implemented WSUS and maintained client’s updates and security patches through WSUS server.
- Handled VMware infrastructure VCentre Servers 4.0.0, 4.1 and clients VMs.
- Handled IBM Blade Centre H series Blades HS12, HS22. With Fiber SAN DS3400.
- Handled Symantec End Point Protection manager and clients.
Customer Support Engineer
Fourth Dimension Technologies Pvt Ltd
02.2008 - 06.2009
- Used to show VMware Demos to customers by installing ESX servers at their premises and explaining the VMware infrastructure and virtualization.
- Used to Install of ESX servers and maintaining VMware infrastructure customers.
- Used to Troubleshoot and Planning and controlling Network and Hardware activities.
- Responsible for maintaining Servers, Switches, Routers and Desktops at customer locations.
- Installation and configuration of printers, Fax machines, MFPs and all-in-ones.
- To handle all network escalated calls from 1st level support.
- Responsible for updating customer on fault progress. Performed individually and as a team.
- RIS and GHOST Installations for all desktops and laptops.
- Procured new hardware and software by dealing with External vendors. (Dell and HP).
- VLan configurations with Linksys switches.
- Configuring Polycom Video Conference Devices.
- Handled Installations of Sun SPARC, Sun FIRE, and IBM and HP servers.
- SCCM, WSUS implementations.
- Vlan configurations, Monitoring and troubleshooting overall 300 switches with LMS. (Cisco Catalyst 3750, 2950, 2960 switches).
- Troubleshooting Wi-Fi issue and survey of Wi-Fi Radius.
- Cisco Call Manager Maintenance and VOIP phones support.
- Taking care about Video Conferences Device Polycom with ISDN lines.
FMS Engineer
CMS Computers Ltd.
09.2006 - 11.2007
- Monitored Server Status, Active Directory and DNS utilizations.
- Used to Planning and monitoring schedule for System maintenance of Servers.
- Administrating and managing McAfee & Active Directory Servers, DNS services and Group Policy.
- Managed Router and Switches, and IT related infrastructure including wireless network setup.
- Used to Deploy Antivirus update, Software patches and emergency packages.
- Users Add/Delete Control/Automation, Report writes for summaries of daily process.
- IT administrating of all subbranches and pocket offices in Andhra Pradesh.
- Maintained leased lines as well as ISDN lines.
- Trend micro configuration with outlook mails scan setup.
- Configuration of Microsoft Virtual PCs and VMware.
- Support for VOICE and DATA both Network services.
- Configured NAGIOS for monitoring all Departments which are connected with OFC.
FMS Engineer
Saga Solutions
03.2005 - 08.2006
- Managed Win2k Ad Server, Active Directory, Group Policies, NT Backup & Antivirus Server.
- Responsible for implementing security on the Network folders as per the Security Policy.
- User Add/Delete, Policy Implementations. Report writes for summaries of daily process.
- Responsible for Network and Servers performance.
- Managed Cisco Router Layer 2 Switches & Fortinet Firewall for WAN & Internet Connectivity.
- Always been a part during any Network related Change and Incident management.
- Maintained and updated documentation for current network hardware and software configurations, and also for proposed future installations & modification to the current environment.
- Outlook configurations and maintaining of PST files.
- New user creations in exchange server.
- Taking system state and mail backup into Tape drives by using NT backup utility.
Customer Support Engineer
Innovative Information Technology
07.2003 - 02.2005
- New systems installations with all utility Software.
- Assembling systems as per customers’ requirement.
- Configuring and troubleshooting and installations of computers printers Network printers HUBs and switches, Fax machines and all-in-ones etc.
- Responsible for preventive maintenance of computers printers and network system at customer locations.
- Windows security patch updating, Antivirus and software updates.
- CAT5, CAT6 Cabling A type, B type standard and cross cabling.
Education
Bachelor’s degree - commerce & computers
M.sc - IT
Skills
Windows
Certification
MCP certified.
Timeline
Lead Technical Support Engineer IT - Alshaya
09.2021 - Current
Windows and VMware Admin - Tech Mahindra
09.2013 - 10.2021
Network Admin - Datasoft comnet Pvt Ltd
06.2009 - 05.2013
Customer Support Engineer - Fourth Dimension Technologies Pvt Ltd
02.2008 - 06.2009
FMS Engineer - CMS Computers Ltd.
09.2006 - 11.2007
FMS Engineer - Saga Solutions
03.2005 - 08.2006
Customer Support Engineer - Innovative Information Technology
07.2003 - 02.2005
ANU - M.sc, IT
Andhra University - Bachelor’s degree, commerce & computers