YESHA HEMANI

• Responsible for providing oversight for Sales and Account Development colleagues to identify individual and systemic compliance and regulatory gaps.
• Ensuring Data Loss Prevention, Undertaking American Express Brand Protection initiatives and Business Self Testing for Global Commercial Services.
• Enhanced overall control environment by improving effectiveness of testing program through increased automation and calibration of compliance compendium.
• Partnered with stakeholders and business partners to provide valuable insights & prepared metrics to support leadership to help build robust first line of defense program to test Merchant Acquisition Quality.
• Participated in internal audits regarding quality management system. Also created multiple executive dashboards to to create robust first line of defense to test Merchant acquisition quality.

Achievements

• Expedited SBA Paycheck Protection Program and ensured to support organization for Financial Relief program. Managed program end to end where American Express acquired loan book for 5 million dollars from US Government.
• Worked on enhancing Sales Practices and bringing automation to Call monitoring. Provided inputs to central automation team for automation of call search for particular segment of market.
• Lead the group of colleagues for UAT and training for new acquisition groups.
• Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.

• Responsible for giving insights to leadership regarding pricing of tickets, load factor of aircraft and routing.
• Presented stake holders with cost benefit and return-on-investment estimations to drive project planning and execution for cargo aircrafts vs passenger aircrafts.
• Reviewed performance benchmarks and performance metrics for future tracking.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes for automated pricing techniques, sales on-board and load factor to 94%.
• Implemented employee incentive initiatives to increase productivity and sales.

Achievements:-

• Bird view of data helped to increase load factor and ancillary sales by 15%.

• Provided oversight by giving reports for internal auditing team which gave overview on revenue generated from various sections in Fortis hospitals Pan India.
• Reported on revenue loss and gaps which helped in decreasing gaps between Payors profile by 25%.