Yesha Shah
Mumbai
Summary
I am an accomplished RPA Developer with a track record spanning over five years. I specialize in developing projects where there is a repetitive tasks and try to eliminate the human interactions to make these tasks automatic with the help of tools like UiPath, PowerAutomate, SQL, Microsoft Office Tools, etc. Talented Software Developer equipped with great coding, debugging and project management abilities. My industry exposure includes software development, requirement gathering to production releases, automating BAU.
Overview
5
5
years of professional experience
Work History
Senior RPA Developer
Biophlox Global Pvt. Ltd.
Mumbai
01.2024 - Current
- Using UiPath to create automations that help in improvement in the company's BAU
- Maintain database of the clients
- Maintaining technical documentations
- Troubleshooting and resolving technical issues received via clients.
RPA Executive
Teleperformance Global
Mumbai
02.2020 - 11.2023
- Integrating live, virtual and constructive programs into cohesive product
- Planning, developing and testing interfaces that simplified overall management and offered ease of use for the customer as per their requirement
- Designing and maintaining streamlined, reusable and reliable code for use within distributed cloud environments
- Introducing agile methodologies and development best practices to enhance product development
- Participating in cross-functional projects while working in lean development environments
- Training and managing team of developers and discussed issues in order to provide resolution and apply best practices.
IT Helpdesk Coordinator
Teleperformance Global
Mumbai
09.2019 - 09.2021
- Responding to requests received via help desk applications and Maintaining Help-desk log sheets
- Identifying issues, analyzing information and providing solutions to problems
- Configuring and customizing the help-desk tools like Symphony Summit, Service Desk and Service Now as per the requirement for the organization.
Education
M.Sc.I.T -
SVKM's Usha Pravin Gandhi College
Mumbai06.2021
B.Sc.I.T -
SVKM's Usha Pravin Gandhi College
Mumbai06.2019
H.S.C -
Bhavan's College
Mumbai05.2016
S.S.C -
Bhavan's A.H. Wadia High School
MumbaiSkills
- Critical thinking and problem solving
- Customer Service
- Computer Skills
- Ability to Multitask
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Microsoft Office Tools
- Workflow Optimization
- Agile Methodology
- Client Communication
- Python
- UiPath
- SQL
- C#
Hobbies and Interests
- Travelling
- Foodie
- Listening to songs
- Painting
- Playing board games
Projects
JML Project:
Created the workflow for automating the Joiners, Movers and Leavers of the organization for Teleperformance India using UiPath and Active Directory Automation.
UiPath Projects:
Developed the projects for the customers in IT Service Desk and CCMS Team as below:
- CCMS to HRMS Data Sync BOT
- CCMS Ident Creation BOT
- CCMS Password Reset BOT
- CCMS Ident Deletion BOT
- Azure ID Deletion BOT
- Azure Email ID Creation BOT
- License Allocation and Revocation BOT
- Active Directory Structurization BOT
Timeline
Senior RPA Developer
Biophlox Global Pvt. Ltd.
01.2024 - Current
RPA Executive
Teleperformance Global
02.2020 - 11.2023
IT Helpdesk Coordinator
Teleperformance Global
09.2019 - 09.2021
M.Sc.I.T -
SVKM's Usha Pravin Gandhi College
B.Sc.I.T -
SVKM's Usha Pravin Gandhi College
H.S.C -
Bhavan's College
S.S.C -
Bhavan's A.H. Wadia High School
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