Data management,Data analytics,Statistics Backup and recovery,Microsoft Excel and Google sheets,CRM
YOGALAKSHMI
KEY ACCOUNT MANAGER @ HEALTHPLIX
CHENNAI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Key Account Manager
Healthplix
Chennai
04.2022 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Senior Patient Care Coordinator
IQVIA
Chennai
01.2021 - 02.2022
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Performed as subject matter expert for case management processes.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Healthcare Consultant
Dr.Agarwals Eye Hospital
Chennai
11.2019 - 01.2021
- Conducted evaluations to help patients develop measurable treatment goals.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Assessed patient behavior,moods and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
Senior Care Management Executive
Indegene Pvt Ltd
Chennai
04.2018 - 11.2018
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets,consistently meeting or exceeding personal quotas.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained routine communication with clients to assess overall satisfaction,resolve complaints, and promote new offerings.
Patient Counselling Executive
Regenerative Medical Services-Regrow
Chennai
08.2017 - 04.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
Counselling Officer
NACO-National Aids Control Organization 1097
Hyderabad
10.2016 - 04.2017
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Communicated closely with other counselors to devise programs and activities based on develpmental and academic levels.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients level of functioning.
Surveyor
Integrated Child Development Scheme-ICDS
Chennai
08.2016 - 10.2016
- Gathered, organized and modeled data for reports and presentations.
- Coordinated survey crew activities and oversaw field operations.
- Assessed individual survey project needs and planned workflows.
Education
Master of Science - Medical Sociology
MMM Academy of Medical Sciences Dr.MGR University
Chennai 06.2013 - 04.2015
Bachelor of Science - Nutrition And Dietetics
Anna Adarsh College For Women
Chennai 06.2010 - 04.2013
Skills
Territory Management
undefinedAccomplishments
- Recognized as the winner for Team Contribution by giving 100% sales goal with quality for the month of November,December,January and February 2023.
- Acquired 300+ new clients on field.
- Managed a successful team of 5 members with 100% sales target.
Software
Interests
Community Involovement,Travel,Photography,Listening to music and Reading
Timeline
Key Account Manager
Healthplix
04.2022 - Current
Senior Patient Care Coordinator
IQVIA
01.2021 - 02.2022
Senior Healthcare Consultant
Dr.Agarwals Eye Hospital
11.2019 - 01.2021
Senior Care Management Executive
Indegene Pvt Ltd
04.2018 - 11.2018
Patient Counselling Executive
Regenerative Medical Services-Regrow
08.2017 - 04.2018
Counselling Officer
NACO-National Aids Control Organization 1097
10.2016 - 04.2017
Surveyor
Integrated Child Development Scheme-ICDS
08.2016 - 10.2016
Master of Science - Medical Sociology
MMM Academy of Medical Sciences Dr.MGR University
06.2013 - 04.2015
Bachelor of Science - Nutrition And Dietetics
Anna Adarsh College For Women
06.2010 - 04.2013
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