Summary
Overview
Work History
Education
Skills
Accomplishments
Quality Parameters
System Proficiency
Disclaimer
Timeline
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Yogaraj N

Senior Fraud Analyst
Chennai

Summary

With over 9 years of experience in fraud and risk management, I offer a wealth of knowledge and expertise as a senior fraud analyst. My focus is on evaluating and mitigating risks within order management systems to ensure the highest level of security. I implement tailored fraud prevention measures by analyzing large datasets and identifying fraudulent patterns. If you are in need of a dedicated and solutions-focused fraud analyst who combines technical proficiency with a proactive mindset, I would be thrilled to connect with you.

Overview

10
10
years of professional experience
21
21
years of post-secondary education
2
2
Languages

Work History

Senior Fraud Analyst

Radial Omnichannel Technology
05.2018 - Current
  • Evaluate potential fraud orders within the order management system and determine the nature of the orders, whether they constitute fraud or not.
  • Deducting and blocking IPs and Device IDs to find the linked fraudulent orders.
  • Analyzed large amounts of data to find patterns of fraud and suggested new rules in PEGA -Risk Engine according to the merchant requirements.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of fraud patterns.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Present my ideas in a skillful, effective, and professional manner.

Fraud Analyst

Intelenet Global Services
03.2017 - 05.2018
  • Analyzed, reviewed, and acted effectively on the live debit and credit card fraud transactions based on customer spend pattern, basic key rules and current fraud trends through real time developed queues.
  • Create or remove fraud rules based on current fraud trends by giving suggestions to analytical teams.
  • Verification of all types of ATM, POS, ONLINE (Secure & Unsecured) transactions.
  • Counterfeit, Lost, Stolen Frauds are reviewed to identify if any miss in alert and corresponding modifications are taken.
  • Investigating on the disputed secured online transactions and confirming the customers involvement and knowledge about the disputed transactions.
  • Created a culture of risk-management excellence and cross sales leadership by providing constant coaching and skill development training.
  • Trained, supervised, and provided feedback to all new joiners.

Risk Officer

HDB Financial Services Pvt. Ltd
09.2015 - 03.2017
  • Key member in PRM (Proactive Risk Management) team.
  • Proactively prevented fraud through effective monitoring and reporting (credit and debit card) transactions.
  • Real time POS, ATM and CNP monitoring is done through PRM.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
  • Attending cards related queries of customers through e-mail and voice support.
  • Performing various forms of analysis, including detecting patterns and identifying fraud trends.
  • Identifying the disputed transactions is fraud or non-fraud based on customer spending pattern, last disputed transaction.

Education

B.E - Electrical And Electronics Engineering

Shakthi Mariamman College
Chennai, India
04.2001 - 01.2014

High School Diploma -

National Star Matric Hr Sec School
Chennai, India
04.2001 - 01.2010

Skills

  • Risk Analysis
  • Fraud Detection
  • Leadership
  • Team Building
  • Analytical Skills
  • Risk Assessment
  • Chargeback Analysis
  • Banking
  • Training & Development
  • Subject Matter Experts
  • Credit and Debit Card Fraud Prevention

Accomplishments

  • Encouraged the whole team with my innovative finds and productivity numbers.
  • Prepared Basic System Training Manual for new joiners.
  • Strong Analytics, Decision Management and Time Management skills.
  • I took ownership and trained my new hires on their learning process.
  • Identified fraud transactions in account and saved funds.

Quality Parameters

  • Transaction Monitoring - Ensuring that SLA & other Quality parameters meet their standards.
  • CRM-Resolving issues within deadline with proper follow ups and reminders if necessary.
  • Chargeback – Completing the CB cases before the TAT.
  • Report Works – Submitting Pattern Analysis report to Management at EOD.

System Proficiency

PEGA, Ekata, Lexis Nexus, Tableau, FALCON, PRM, eGuard,  Vision Plus, DCMS (Debit Card Management System), Windows XP,  Windows 10

Disclaimer

I hereby declare that all the above information provided by me is true and correct to the best of my knowledge.

Timeline

Senior Fraud Analyst

Radial Omnichannel Technology
05.2018 - Current

Fraud Analyst

Intelenet Global Services
03.2017 - 05.2018

Risk Officer

HDB Financial Services Pvt. Ltd
09.2015 - 03.2017

B.E - Electrical And Electronics Engineering

Shakthi Mariamman College
04.2001 - 01.2014

High School Diploma -

National Star Matric Hr Sec School
04.2001 - 01.2010
Yogaraj NSenior Fraud Analyst