Yogender Singh
Specializing In Collections & Customer Handling
Gurugram,HR
Summary
Looking for a challenging position in a reputed organization with a challenging role & opportunity growth and advancement.
Overview
12
12
years of professional experience
Work History
Assistant Manager ( Bharat Pe / Encore Arc / Money View /Ramfincorp )
SBLS ( Shree Bihari Lal Services )
08.2021 - Current
- Handling 90+ Collection Agents ( BKT-X / BKT 1 / CREDIT CARD / PERSONAL LOAN & RECOVERY POOL ), Monthly Daily One-on-One Session with TL’S & Agents , Collection Reports (MIS ). Conduct regular call auditing of staff and work with quality team , Data Strategic Planning , Handling escalation calls , APR Feedback with Agents , Client Reporting, Maintained Team Shrinkage & attrition
Team Leader ( Bajaj RBL Credit Card )
Incredible Management Services Pvt Lts. ( IMS)
08.2019 - 07.2021
- Handling 35+ Collection Agents( BKT-X / BKT 1 / BKT 2 & RECOVERY POOL ), Monthly Daily One-on-One Session with Agents , Collection Reports (MIS ). Conduct regular call auditing of staff and work with quality team , Data Strategic Planning , Handling escalation calls , APR Feedback with Agents , Client Reporting, Maintained Team Shrinkage & attrition.
Team Leader ( Havells )
Teleperformance Global Services Pvt Ltd.
01.2017 - 05.2019
- Client Interaction and Reporting, Monitoring inbound call , call auditing , Maintained Team Shrinkage & attrition , monitoring the RTM every day , Organizing training workshops to improve the performance of the members who were lacking behind in terms of performance , motivating and guide the team to provide best customer service.
Sr. Customer Service Executive
Teleperformance Global Services Pvt Ltd
11.2013 - 12.2017
- Handled customer Complaints, Query and suggestions across Pan India, client Reporting, Daily Reports.
Education
B.COM -
01-2015
Passed B.COM graduation
Skills
Operations management
Team leadership
DECLARATION
I hereby declare that all the above particulars given by me are true, complete and to the best of my knowledge and belief.
PERSONAL INFORMATION
- Father’s Name :- Lt Shri. Rajender Singh
- Date of Birth :- 07/10/1990
- Email - Id :- thakuryogi8882@gmail.com
- Marital Status :- Married
- Current Salary :- 45000/- (P.M.)
- Expected Salary :- Negotiable
Timeline
Assistant Manager ( Bharat Pe / Encore Arc / Money View /Ramfincorp ) - SBLS ( Shree Bihari Lal Services )
08.2021 - Current
Team Leader ( Bajaj RBL Credit Card ) - Incredible Management Services Pvt Lts. ( IMS)
08.2019 - 07.2021
Team Leader ( Havells ) - Teleperformance Global Services Pvt Ltd.
01.2017 - 05.2019
Sr. Customer Service Executive - Teleperformance Global Services Pvt Ltd
11.2013 - 12.2017
Madurai Kamraj University - B.COM,