Yogender Sharma
Delhi
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Team Leader – Blended Campaign (Non-Voice & Voice)
TaskUS India PVT LTD
2021.12 - Current
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Assistant Manager – Back office Operations
Concentrix Daksh Services India Pvt. Ltd.
2016.09 - 2021.12
Education
Bachelor of Arts -
Delhi University
New Delhi, DLHigher Secondary Certificate -
CBSE Board
Delhi, DLSkills
- Task Delegation
- Employee Scheduling
- Employee Performance Evaluations
- Product and service knowledge
- SLA Management
- Operation Management
- Performance reviewing
- Strategic Planning
- Operation Risk Management
Timeline
Team Leader – Blended Campaign (Non-Voice & Voice)
TaskUS India PVT LTD
2021.12 - Current
Assistant Manager – Back office Operations
Concentrix Daksh Services India Pvt. Ltd.
2016.09 - 2021.12
Bachelor of Arts -
Delhi University
Higher Secondary Certificate -
CBSE Board
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