Yogendra Deshmukh
Bengaluru,KA
Summary
- Seasoned IT professional with over 15 years of experience in SAP Customer Service (CS) implementation, project template rollouts, client engagement, and functional support.
- Expert SAP Consultant specializing in the SAP R/3 Customer Service Module, S/4 HANA, SAP Public Cloud and Data Migration.
- Key Contributor in the implementation, rollout preparation, and application support of SAP R/3 for CS and Warranty across various industries, including manufacturing, oil and gas, aviation, healthcare, and service providers.
- Comprehensive Experience in SAP activities, encompassing business process mapping, requirement analysis, business scenario finalization, and ERP system implementation.
- Skilled Project Manager with PMP certification, demonstrating advanced knowledge and expertise in managing projects effectively.
- Proficient in Methodologies such as Agile, Lean, and ASAP, and skilled in tools like Jira and Service Manager.
- Accomplished Analyst with a proven track record in devising and implementing policies and procedures to achieve business goals within predefined parameters.
- International Experience working with renowned organizations in the USA, Kuwait, and India.
Overview
19
19
years of professional experience
Work History
SAP CS Support and Development
EMERSON
06.2023 - Current
- Handling support team and taking care of SLA
- Handling end to end support and Enhancement projects
- Developed and supported a repeatable SAP project toolkit consisting of various work products covering numerous activities across all project phases
- Providing inputs on critical business process designs
- Supporting the integration of Front-end Applications (Salesforce, Hybris, Service Now, Jira etc.) with SAP
- Validating testing/ Integration Testing with other modules & platforms
SAP CS Development and S/4 HANA Projects
PWC
04.2022 - 05.2023
- Handled end to end development and Enhancement projects
- Providing inputs on critical business process designs
- Working on S/4 HANA implementation project and handling data migration part with LTMC, custom programs and LSMW
- Developing and supporting the integration of Front-end Applications (Salesforce, Hybris, Service Now, Jira etc.) with SAP
- Validating testing/ Integration Testing with other modules & platforms
SAP CS Development and Support Project
Baker Hughes
04.2019 - 03.2022
- Handling end to end development and Enhancement projects
- Validating testing/ Integration Testing with other modules & platforms
- Developing and supervising the integration of Front-end Applications (Salesforce, Hybris, Maximo etc.) with SAP
- Managing Vender team for support ticket and handling SLA's
- Providing inputs on critical issues and enhancements
SAP CS Development and Support Project
Boeing India Pvt. Ltd.
06.2018 - 03.2019
- Participating in development and support projects
- Testing/ Integration Testing with other modules & platforms
- Supervising the integration of Front-end Applications (Hybris) with SAP
- Handling Vender team for support ticket and handling SLA's
- Providing inputs on critical issues and enhancements
- Working on Agile methodology
Multiple SAP CS Development and Implementation Project (Philips, Isuzu)
Wipro Ltd
09.2014 - 05.2018
- Steering the gamut of tasks including Module Design & Implementation, Requirement Mapping, assessing and mapping Business Processes with SAP functionality and Documentation, Customizing SAP Modules, Testing/ Integration Testing with other modules & platforms
- Collection of the requirements, creation of blueprint, functional Specification documents
- Additionally assisting in project proposal development as well as Super User & End User Training
- Supervising the integration of Front-end Applications (Salesforce) with SAP
- Service Cycles (Notification, Service Order, Service contracts and Billing)
- Basic Functions (Catalog profile, Status Profile, Settlement Profile)
- Configuration of repair processes
- Configuration of service notifications and service orders
- Configuration of number ranges for service orders
- Configuration of partner determination for service orders, equipment
- Configuration of the resource related billing, DIP profile, debit memo requests, debit memos
SAP CS Development Project
Ark InfoTech Spectrum
01.2014 - 08.2014
- Company Overview: Implementation Partner Wipro Ltd
- Configuration of the service processing
- Handled of following repair processes
- Configuration of service notifications and service orders
- Serial number profile
- DIP Profile
- Partner determination function
- Task lists
- Screen settings
- Maintaining of the resource related billing, DIP profile, debit memo requests, debit memos
- Development of requirement as par the client
- Configuration of service order, equipment screens
- According to Sales force
- Handled integration with Sales force and middle ware Cast Iron
- Implementation Partner Wipro Ltd
SAP CS Implementation
Sairoop Technologies.
03.2013 - 11.2013
- Provide second level support and technical expertise to a team of Customer Support Engineers and Help Desk / technical expertise and consultancy for various Infrastructure true Projects
- Vendor evaluation for various projects and service contracts
- Capacity planning based on anticipated user growth and business requirements
- Dealer Network Management
- Market development by appointing dealer in territory
SAP CS Implementation
Process weaver Software Solution Pvt. Ltd
06.2012 - 02.2013
- Company Overview: Implementation Partner TVS InfoTech Chennai
- Collection of the requirements, creation of blue print, functional Specification documents
- Configuration specification
- Configuration of following repair processes
- Warranty replacement
- Preventive maintenance process
- Configuration of basic function of service notification & service order
- Configuration of integration with different modules like SD, MM, FICO, HR, BASIS
- Provided regular feedback to the reporting head areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions
- Implementation Partner TVS InfoTech Chennai
Multiple SAP CS support & Development projects
Sairoop Technologies
05.2008 - 05.2012
- Worked in multiple development and support project
- Developed and supported a repeatable SAP project toolkit consisting of various work products covering numerous activities across all project phases
- Maintaining Enterprise Structure according to Client Service processes / Number Range for the technical objects, defining the Partner determination process
- Hands on including Module Design & Implementation, Requirement Mapping, assessing and mapping Business Processes with SAP functionality and Documentation, Customizing SAP Modules, Testing/ Integration Testing with other modules & platforms
- Worked on the following Repair and service process
- Handling Tickets through Solution Manager Ticketing Tool
- Attending to the Issues & resolving them as per ticket priority
- Provided regular feedbacks to the reporting head areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions
Sales Executive
Ess Dee Nutek Pvt Ltd., Pune
11.2005 - 02.2007
- Provide second-level support and technical expertise to a team of Customer Support Engineers, and help desk/technical expertise and consultancy for various infrastructure projects. Vendor evaluation for various projects and service contracts. ❖ Capacity planning based on anticipated user growth and business requirements. ❖ Dealer network management. Market development by appointing a dealer in the territory.
Education
Master of Business Administration - Marketing
MITSOM
01.2006
B.COM -
Amravati University
01.2002
Skills
- Hands-on industry and consulting experience
- SAP Public Cloud
- SAP S/4HANA
- SAP CS
- System configuration
- SAP integration
- Data migration
- Agile methodology
- Project management
- Change management
References
References furnished upon request.
Timeline
SAP CS Support and Development
EMERSON
06.2023 - Current
SAP CS Development and S/4 HANA Projects
PWC
04.2022 - 05.2023
SAP CS Development and Support Project
Baker Hughes
04.2019 - 03.2022
SAP CS Development and Support Project
Boeing India Pvt. Ltd.
06.2018 - 03.2019
Multiple SAP CS Development and Implementation Project (Philips, Isuzu)
Wipro Ltd
09.2014 - 05.2018
SAP CS Development Project
Ark InfoTech Spectrum
01.2014 - 08.2014
SAP CS Implementation
Sairoop Technologies.
03.2013 - 11.2013
SAP CS Implementation
Process weaver Software Solution Pvt. Ltd
06.2012 - 02.2013
Multiple SAP CS support & Development projects
Sairoop Technologies
05.2008 - 05.2012
Sales Executive
Ess Dee Nutek Pvt Ltd., Pune
11.2005 - 02.2007
Master of Business Administration - Marketing
MITSOM
B.COM -
Amravati University
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