Yogendra Jaiswal
Office 365 & Azure Security
Noida
Summary
Passionate about tackling complex challenges in IT Infrastructure, Cloud, and Microsoft 365 management with a focus on Networking and Systems Administration. Excited to apply sharp analytical and problem-solving abilities to create, enhance, and oversee robust, secure, and scalable management systems. Bringing extensive knowledge in enterprise infrastructure, cloud technologies, and Microsoft 365 solutions to the table. Eager to explore avenues for professional development and cutting-edge innovation.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Engineer (SME)
Orange Business Services India Technology Pvt. Ltd
08.2022 - Current
- Extensive hands-on expertise in Microsoft Office 365 products, including Exchange Online, Azure Active Directory (Entra ID), Microsoft Teams, and OneDrive for Business.
- Specialized in Office 365 and Azure Security and Compliance, with in-depth experience in Azure Identity and Access Management, including Conditional Access Policies, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), and Single Sign-On (SSO) integration.
- Proven ability to manage and secure cloud environments using tools like Microsoft 365 Defender, Microsoft Purview, and Azure Security Center.
- Currently working for The Global Fund Project.
- Acted as Product Owner and Senior Engineer for Office 365 platform: responsible for driving all L3-level support and engineering tasks across Microsoft Exchange On-Premises, Exchange Online, and Azure services.
- Led Support Operations Engineering for Messaging Core, coordinating business hours and on-call support (including MIM issue handling during weekends and off-hours).
- Designed, implemented, and managed complex change requests involving hybrid Exchange environments, Azure configurations, and Office 365 services, following ITIL practices and change control processes.
- Provided expert-level troubleshooting for email flow, mail protection, transport rules, blacklisting, quarantines, and message trace issues—engaging directly with Microsoft under Premier Support contracts when necessary.
- Managed directory synchronization via Azure AD Connect, resolving synchronization failures, attribute mismatches, and handling staging mode and high-availability deployments.
- Delivered comprehensive L3 administrative support for Office 365: User provisioning and advanced mailbox troubleshooting.
- Distribution group and dynamic group configurations.
- Retention policy enforcement and litigation hold setup.
- Administered Azure Active Directory and managed SSO configurations with Multi-Factor Authentication, including Conditional Access Policies and Identity Protection settings.
- Spearheaded the PowerShell scripting and automation framework for managing user mailboxes, message traces, and transport rules, significantly reducing repetitive administrative tasks.
- Oversaw the Infrastructure Support Team (Service Desk, L2/L3 Engineers, Messaging Security Team), ensuring high-quality service delivery for infrastructure and messaging operations.
- Coordinated with vendors and Microsoft as per Premier Support contracts for escalations, proactive services, and service improvement planning.
- Managed security and compliance settings in the Office 365 portal, including auditing, eDiscovery, archiving, and feature-based configurations as per client policies.
Associate Lead
SDG Corporation
01.2022 - Current
- Delivered L3-level support and administration across the full Microsoft 365 suite, including Exchange Online, Teams, SharePoint Online, Intune, and Azure Active Directory (Entra ID).
- Led complex M365 issue resolution, including mail flow issues, message trace investigations, mailbox corruption recovery, throttling limits, hybrid mail routing, and policy conflicts.
- Managed Exchange Online Protection (EOP) and Microsoft Defender for Office 365, configuring Anti-Phishing, Safe Links, Safe Attachments, and Threat Explorer for advanced threat detection and response.
- Performed Advanced eDiscovery, content search, compliance case management, and audit log investigations in the Microsoft Purview compliance portal.
- Handled large-scale M365 onboarding/offboarding including PowerShell-based user/license automation, delegated mailbox access, shared mailboxes, resource mailboxes, archive mailboxes, and litigation holds.
- Configured and maintained Microsoft 365 security tools, including Microsoft Purview, Microsoft Defender for Endpoint, Entra Conditional Access, and Identity Protection.
- Led the rollout of Azure MFA, SSO, and Conditional Access Policies to improve access security across cloud services.
- Managed Microsoft Intune and Endpoint Manager for device compliance policies, app protection policies.
- Administered and optimized Azure AD Connect sync, performing health checks, troubleshooting sync failures, and managing custom rules and OU filtering.
- Supported tenant-to-tenant migration planning and execution, ensuring seamless data transfer and identity continuity.
- Provided Tier 3 escalation support for advanced Microsoft 365 issues from L1/L2 teams; led resolution for identity federation errors, security policy conflicts, licensing anomalies, and Teams interoperability challenges.
- Defined governance models and RBAC role assignments across Microsoft 365 and Azure, ensuring appropriate access and policy enforcement.
- Collaborated with Microsoft Premier Support for critical escalations, service reviews, and proactive remediation of platform risks.
- Led daily operations of L1 and L2 support teams, guiding engineers through technical roadblocks and delivering hands-on mentoring and upskilling.
- Created and maintained runbooks, SOPs, escalation guides, and automation scripts to ensure process consistency and operational efficiency.
Technical Specialist
HCL Technology Ltd
07.2020 - Current
- Working on Windows and VMware Infra and providing Wintel support.
- Delivered end-to-end support for Windows Server (2012/2016/2019) and VMware ESXi infrastructure, managing server provisioning, decommissioning, health checks, and performance optimization in a fully virtualized enterprise environment.
- Acted as Single Point of Contact (SPOC) for patching and deployment activities, including the full lifecycle of patch scheduling, deployment, notifications, and post-patching validations.
- Administered Office 365 services for over 50,000 users, including mailbox, calendar, shared/resource mailbox configuration, and Microsoft Intune MDM integration for mobile and endpoint security.
- Handled server-related escalations (RAM/HDD/network upgrades) and overnight P2 incident management, ensuring resolution and accurate documentation through ServiceNow.
- Built and managed Windows server templates created and maintained SOPs and runbooks, and led coordination between AD, network, and application teams for cross-functional troubleshooting.
- Executed server migrations from Windows Server 2012 to 2019, validating dependencies and ensuring high availability during the upgrade lifecycle.
- Managed patching for 5,000+ servers and 50,000+ endpoints using BigFix, including Windows OS, third-party applications, and custom patch baselines.
- Developed and maintained BigFix custom content including fixlets, tasks, analyses, and dashboards to address security and compliance standards.
- Conducted vulnerability scanning, flaw remediation, and continuous monitoring, aligning with security compliance frameworks and incident response procedures.
- Collaborated with onsite/offshore teams to define patching strategy, increase compliance, and reduce vulnerability exposure.
- Supported Microsoft 365 identity and access management, including Azure AD object sync, Conditional Access Policy creation, Multifactor Authentication (MFA) setup and troubleshooting, and application integration with Azure AD.
Consultant, Cloud Services
Embee Software Pvt. Ltd
01.2015 - 06.2020
- Worked as a Microsoft technologies consultant for multiple large enterprise customers, focusing on Office 365 deployment and migration, EMS rollouts, Intune/MDM implementation, and post-deployment support and handover.
- Delivered and supported Office 365 migration and deployment projects for multiple large enterprise clients, including mailbox migrations from Exchange 2010/2016, Zimbra, and G Suite to Exchange Online.
- Designed and executed migration processes using Bit Titan MigrationWiz, Microsoft native tools, and IMAP connectors, including pre-migration/post-migration checklists, pilot migrations, cutovers, and support.
- Provided extensive post-migration Office 365 support, including Troubleshooting mailbox access, sync issues, Outlook profile errors, mobile device policies, and shared mailbox delegation.
- Assisting users with OneDrive, Teams, and Exchange Online features adoption and issue resolution.
- Managing license assignment, mail flow checks, calendar sharing issues, and support ticket handling.
- Resolving directory sync errors and handling user/group provisioning with Azure AD Connect.
- Deployed Hybrid Exchange environments using Azure AD Connect, tested DirSync configurations, and resolved identity synchronization issues in collaboration with directory services teams.
- Led Microsoft 365 Apps (Office ProPlus) upgrades using SCCM and Click-to-Run, migrating customers from Office 2010/2016 to Microsoft 365 Apps.
- Configured and deployed Microsoft Intune/EMS solutions for endpoint protection, MDM/MAM policies, device compliance, and conditional access.
- Provided end-to-end support for MDM solutions post-deployment, including Intune device onboarding, compliance policy tuning, and user training.
- Supported the deployment and management of Secure AUTH MFA integration, including policy testing and implementation in alignment with enterprise IT security teams.
- Oversaw Windows 10 migration for 10,000+ endpoints using SCCM task sequences, managed Windows 7/8.1 to Windows 10 upgrade planning, deployment documentation, and rollout coordination.
- Upgraded and managed SCCM and WSUS environments for multiple customers for patching, endpoint deployment, inventory, and software distribution.
- Created comprehensive deployment runbooks, handover documentation, and technical guides for all major Microsoft solution implementations, ensuring smooth transition to client IT teams.
- Conducted knowledge transfer sessions with customer IT teams on Office 365, Azure AD, Intune, SCCM, and EMS post-deployment.
- Managed virtualization infrastructure using Hyper-V and XenServer for hosting 150+ test and production VMs for solution testing and delivery.
System Administrator
Orient Technology Pvt.Ltd
09.2013 - 11.2014
- Provided primary on-site support for Office 365, 30+ Windows Servers, Active Directory, backup systems, and network management.
- Maintained service images and deployed Windows 10, 8, and 7 workstations and laptops.
- Handled user onboarding and offboarding, including account provisioning and access control.
- Managed group and file-level permissions within Active Directory to ensure proper access rights.
- Installed and configured desktops, laptops, printers, and related hardware.
- Installed and updated applications and software, including antivirus solutions.
- Oversaw office network management, ensuring smooth connectivity and performance.
- Executed patch management for Windows PCs, laptops, and servers using WSUS as the system administrator.
- Administered Windows Domain Controllers and Active Directory for user and resource management.
- Supported mobile devices including BlackBerry, laptops, and iPhones.
- Troubleshot and resolved issues related to leased lines and backup connectivity lines.
- Managed Cyberoam firewall configurations and security policies.
- Coordinated with third-party vendors and OEMs for hardware issues and technical support.
Desktop Support Engineer (Team Lead)
WIPRO INFOTECH LTD
06.2012 - 09.2013
- Managed a team of 20 engineers providing remote technical support to HDFC Bank users across India via VNC and NetMeeting.
- Troubleshot client applications like Citrix, Finware, UBS, and Flexcube, resolving issues within defined SLAs.
- Handled installation, configuration, and troubleshooting of desktops, servers, Lotus Notes, Windows XP, printers, and hardware peripherals.
- Coordinated with bank personnel to resolve incidents and guided junior engineers on technical problems.
- Monitored and managed IT assets and performed domain and network printer configurations.
Education
B.A. -
DDU Gorakhpur university
H.S.C. - undefined
U.P Board
S.S.C. - undefined
U.P Board
Skills
Proficient in Office 365
Interests
Listening Music
Playing Cricket
Passport Number
M4261098
Disclaimer
The above statements are true to the best of my knowledge and belief., Mumbai, MM/DD/YY
Personal Information
- Father's Name: Late Mewalal Jaiswal
- Date of Birth: 07/22/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Certification
Microsoft Azure Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Engineer (SME)
Orange Business Services India Technology Pvt. Ltd
08.2022 - Current
Associate Lead
SDG Corporation
01.2022 - Current
Technical Specialist
HCL Technology Ltd
07.2020 - Current
Consultant, Cloud Services
Embee Software Pvt. Ltd
01.2015 - 06.2020
System Administrator
Orient Technology Pvt.Ltd
09.2013 - 11.2014
Desktop Support Engineer (Team Lead)
WIPRO INFOTECH LTD
06.2012 - 09.2013
H.S.C. - undefined
U.P Board
S.S.C. - undefined
U.P Board
B.A. -
DDU Gorakhpur university
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