DINESH KANARI
Pune
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
6
6
years of professional experience
Work History
Sr. Associate PMO
Synechron Technologies Pvt Ltd
Pune
02.2022 - Current
- Coordinated resource allocation for multiple projects.
- Regular interaction with Multiple stake holder such as Delivery Leads , Program Managers and Preparing ITVM templates for Onboarding/Offboarding/Termination.
- Preparing Visa Document , Odd-shift reports on Monthly basis.
- Weekly Client interaction and report preparation on Onboarding - Offboarding and Movement of resources.
- Creating Jira Tickets , Ask Tickets , ITVM templates and maintaining central report for same on daily basis.
Application Support Engineer (PMO)
Survik Software Pvt Ltd
05.2021 - 02.2022
- Developed and implemented application support processes to ensure high availability of critical applications.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
Project Engineer
Wipro Limited
07.2018 - 03.2021
- Providing support to application users on a variety issues, identifying, researching and resolving the technical problems regarding the Application.
- Documenting, tracking and monitoring the problem to ensure a timely resolution.
- Providing Technical assistance and support for incoming queries and issues related to Application software.
- Perform Applications maintenance tasks while maintain SLA.
- Working for clients around the globe(Asia Pacific, North America, Latin America)
- Working with new technologies in application development field and able to quickly react to the changes.
- Experience working on and supporting remote computing components and solutions.
- Maintaining SLA as per Priority.
- Creating, Deleting and reset the user account access.
- Interacting with client and providing the resolution as per the requirement.
- Making daily reports.
Education
BCA -
01.2018
Skills
- Resource Coordination
- Cross-Functional Communication
- Project Documentation
- Resource Allocation
- Task Prioritization
- Jira , Ask Portal , Excel , Powerpoint
- Workflow Documentation
- Relationship Building
- Preparing Reports
Accomplishments
- Employee Of the Month Award.
- Surpass award.
Timeline
Sr. Associate PMO
Synechron Technologies Pvt Ltd
02.2022 - Current
Application Support Engineer (PMO)
Survik Software Pvt Ltd
05.2021 - 02.2022
Project Engineer
Wipro Limited
07.2018 - 03.2021
BCA -
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