Yogesh Amin
Mumbai,MH
Summary
To be part of a professional organization, which will enable my growth and learning opportunities.
Operations professional with expertise in streamlining processes and driving operational excellence. Adept at fostering team collaboration and ensuring seamless execution of projects. Valued for reliability and adaptability in dynamic environments, with strong skills in communication and leadership.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Assistant Manager of Operations
CAERE (I) PVT LTD
09.2022 - 12.2025
- Supported successful project handover by creating comprehensive as-built models for facility management purposes.
- Mentored junior staff members in developing their skills as building maintenance professionals while fostering a collaborative work environment focused on continuous improvement efforts across all aspects of facility management operations.
- Assisted in the development of facility management plans, resulting in improved efficiency and cost savings.
- Improved facility management through regular inspections, maintenance coordination, and timely response to issues.
- Supported facility management in maintaining an inventory of cleaning supplies, ordering necessary materials when needed.
- Regularly communicated with facility management to provide updates on guest progress, address any concerns, and participate in strategic planning for future programming.
- Assisted in cost reduction efforts by identifying areas for improvement and implementing sustainable practices in facility management.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Collaborated with the facility management team to implement cost-saving initiatives, reducing operational expenses.
- Collaborated closely with facility management to maintain clean, organized workout spaces conducive to positive training experiences.
- Oversaw logistics for special events including transportation coordination, facility management, equipment procurement, and volunteer staffing assignments.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Facilitated communication between clients, instructors and facility management to maintain smooth operations.
- Oversaw facility management, ensuring a safe and comfortable work environment for all employees.
- Managed daily operations for efficient facility management and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are followed.
- Dealing with escalated customer issues, incident reports, and legal actions.
- Develop effective relationships with clients and stakeholders ensuring their satisfaction with service delivery and meet regularly with senior client management to further develop these relationships.
- Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service.
- Hold regular weekly and monthly meetings with staff to maintain a healthy working environment.
Senior Executive
AVISERV AIRPORT SERVICES (I) PVT LTD
10.2021 - 08.2022
- Responsible for Handling Dignitaries Reserved lounges at Mumbai International & Domestic Airport.
- Providing service to VVIP like Ministries, Governors, Justices (Supreme & High Court), Awardees – (Bharat Ratna, Padma Shree) IAS, IPS, IG etc.
- Maintaining Inventory stock to ensure that supplies and equipment are available in adequate.
- Requisition of Inventories, new equipment’s, supplies as and when required.
- Generating reports like DMR (Daily Monthly Report), QBR (Quarterly Business Review), Bill processing.
- Responsible for maintaining staff discipline at Reserved lounges with proper attire and etiquette.
- Preparing and implementing various check list at regular frequency as instructed in the suggested formats.
- Coordinating with facility Team to establish and educate staff on cleanliness, Tidiness and maintain hygiene standards.
- To ensure lounge area is fully staffed to handle high volume dignitaries.
- Checking Grooming standards of staffs on daily basis.
- Reporting unsafe conditions to Manager Promptly.
- Coordinating with Protocol officials, Airlines & Airport handling staffs to ensure smooth operations.
- Department: Reserved Lounge Operations
Senior Front Office Executive
HOTEL WATERSTONES (MARS HOTELS & RESORTS PVT. LTD)
11.2019 - 01.2021
- Conducting Check-in and Check-out of Guests at the Reception, allotting rooms to guests while successfully completing the registration formalities for all guests and updating all guest details along with their preference in PMS. In case of foreigners, updating C-form-FRRO online registration form.
- Keeping a record of shift wise and credit card transactions. Liaising with the accounts team for daily billing and resolving any invoice related queries.
- Completion of pre night audit checks which includes room rate checks, credit card batch tally and liaising with other departments to ensure a successful run on the night audit. Generating reports post night audit and preparing detailed provisional billing for guests departing the next day.
- Coordinating with the Housekeeping team for cleaning rooms of present day departures and ensuring the same is ready for same day arrivals.
- Action emails as well as ensuring that the stock inventory day to day related front office activities is procured.
- Conducting a property show round of the Hotel & Club for guests as well for club members.
- Department: Front Office
Senior Executive Concierge, Airport Operations & Transportation
HOTEL COURTYARD BY MARRIOTT MUMBAI INTERNATIONAL AIRPORT
03.2012 - 04.2019
- To establish and maintain effective all-round control of the department through delegation and co-ordination.
- To participate and share in staff views by holding regular meetings.
- To satisfy the needs of the guests politely and efficiently as it is within the Jurisdiction of the concierge department to do so.
- To ensure that staff report punctually for work as rostered.
- To ensure that staffs are neat and well-groomed with appropriate Uniform.
- To track a supply of hotel brochures as well as brochure from other hotels in the group and internal information concerning the unit.
- To ensure that bellman follow disclaimer notices for all storage guest luggage.
- To ensure that staff are aware of guest complaint procedures.
- To ensure that the work area is clear and that no cars are parked without management’s approval.
- To organize tours and sightseeing trips for the guests as well as renting vehicles and taxis when requested.
- To ensure airport welcome virtual is handled as per standard.
- To maintain accurate administrative records e.g. log sheets, baggage storage records, stamps etc.
- Managing and keeping tab of all administrative work & routine invoices of Vendors at the Concierge desk.
- Arranging Mumbai sightseeing tour for FIT & Groups.
- Checking E-mails, Faxes, self-correspondence & filling.
- Gathering information Airline Information, Airline Services, City Info, Shopping, Dinning & Reservations.
- Exercise Facilities including Lawn Tennis, Golf Etc.
- Arranging Bollywood tour, tickets for Theatre, sports activities, Hotel Reservations.
- Department: Front Office
Team Consultant – Senior Airport Executive
KUONI DESTINATION MANAGEMENT
08.2004 - 03.2011
- Full assistance to the company’s operation and tour department for handling International and Domestic clients.
- Preparing Data’s and confirming tickets for inward and outward journey.
- Handling of ATOMS software for hotel bookings.
- Analysis of foreign exchange rates and business development.
- Co-ordinating with Head Office for day-to-day operational work like reconfirmation of hotel bookings, tariffs, transporters.
- To update the transfer chart as per the details provided by the various branch offices.
- Department: Logistics – Quality Control
Junior Executive
IOL BRODBAND LTD (Exact Technologies)
05.2003 - 08.2004
- Handling office maintenance.
- Clearance of Goods from Octroi – Customs.
- Preparation of cheque and cash collection report from each drop on daily basis.
- Controlling office attendance through Esoflam security manager.
- Handling petty cash account and day to day banking affairs.
- Follow – up of the payments from the clients on daily basis.
- Sending emails via outlook express software.
- Department: Administration and Accounts
PSR
PAGE LINK (Micro wave Communication Limited)
01.2002 - 04.2003
- Handling calls of customers (more than 400 to 450)
- Giving information about the paging service.
- Daily co-ordination with customers for the payments and queries.
- Department: Operations
Executive Assistant
BOI SHAREHOLDING LTD (Joint Venture of BSE and BOI)
06.1999 - 12.2001
- Preparation of Invoices on monthly / quarterly basis.
- Daily updation of Client’s Demat Account.
- Preparation of weekly cash collection report /weekly Demat report.
- Handling Demat queries.
- Department: Operations (Demat Section)
Education
T Y B.Com -
William Carey University
HSC - undefined
Maharashtra Board
SSC - undefined
Maharashtra Board
Skills
Excellent communication (oral & written) and interpersonal skills
Ability to multi-task and prioritize effectively
Possess leadership and high appetite for learning
Employee supervision
Training and mentoring
Team building
Operational efficiency
Customer engagement
Operational planning
Staff training and development
Customer service
Problem-solving aptitude
Accomplishments
- Awarded star performer in 2010 while working for Kuoni Destination Management.
- Awarded best player consecutively for 3 years in Football.
- Represented school in State level for athletics.
- Represented Inter College from Mumbai University for 2 Years.
- Represented Goregaon Sports Club 1st Divison Mumbai District Football Association for 4 Years.
- Awarded Associate of Month August 2012 in Courtyard Marriott.
- Nominated as Associate Employee of the Year 2014 in Courtyard Marriott.
- Awarded as Executive of the Month January 2016 in Courtyard Marriott.
- Awarded as Best Groomed Male Award 2017 in Courtyard Marriott.
- Awarded as Highest number of Appreciations in Trip Advisor 2017 Courtyard Marriott.
- Awarded as Executive of the Month October 2018 in Courtyard Marriott.
- Nominated as Executive Employee of the Year 2018 in Courtyard Marriott.
- Awarded as Star Recognition Program on reaching Silver Level 2019 in Courtyard Marriott.
- Received Highest Number of Appreciations in Guest Voice Medallia.
- Represented Courtyard Marriott in Mumbai Harmony Inter Marriott Football Tournament & were part of Finalist Runner up.
DECLARATION
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Place: Mumbai Yogesh Amin
COMPUTER SKILLS
Computer Fundamentals, MS DOS, Windows, MS Office (Word, Excel, Power Point, Email and Networking).
Timeline
Assistant Manager of Operations
CAERE (I) PVT LTD
09.2022 - 12.2025
Senior Executive
AVISERV AIRPORT SERVICES (I) PVT LTD
10.2021 - 08.2022
Senior Front Office Executive
HOTEL WATERSTONES (MARS HOTELS & RESORTS PVT. LTD)
11.2019 - 01.2021
Senior Executive Concierge, Airport Operations & Transportation
HOTEL COURTYARD BY MARRIOTT MUMBAI INTERNATIONAL AIRPORT
03.2012 - 04.2019
Team Consultant – Senior Airport Executive
KUONI DESTINATION MANAGEMENT
08.2004 - 03.2011
Junior Executive
IOL BRODBAND LTD (Exact Technologies)
05.2003 - 08.2004
PSR
PAGE LINK (Micro wave Communication Limited)
01.2002 - 04.2003
Executive Assistant
BOI SHAREHOLDING LTD (Joint Venture of BSE and BOI)
06.1999 - 12.2001
HSC - undefined
Maharashtra Board
SSC - undefined
Maharashtra Board
T Y B.Com -
William Carey University