Yogesh Batra
New Delhi
Summary
Seasoned Head of Business Development at InTechnologies, adept in strategic planning and execution, with a proven track record of enhancing organizational effectiveness and increasing productivity by 40%. Renowned for exemplary team building and mentoring, consistently achieving benchmark in customer satisfaction. Skilled in analytical solutions development, demonstrating outstanding people interaction skills.
Overview
19
19
years of professional experience
Work History
Head Business Development
InTechnologies
10.2021 - Current
- New business development
- Brand Building Strategies
- Identification and segregation of potential Market Segments
- Revenue generation through new account development and key account management
- Defining the exact marketing processes and responsible for executing the same
- Developing relevant business proposals
- Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc
- Handling meeting with key clients
- Provide necessary training to sales team as and when needed
- Monitoring & evaluating the performance of sales team – by guiding them to move in proper direction
- To enhance organizational effectiveness through setting up appropriate marketing strategies
- Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives
Business Head
ISQUAD
11.2018 - 02.2020
- New business development
- Brand Building Strategies
- Identification and segregation of potential Market Segments
- Revenue generation through new account development and key account management
- Defining the exact marketing processes and responsible for executing the same
- Developing relevant business proposals
- Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc
- Handling meeting with key clients
- Provide necessary training to sales team as and when needed
- Monitoring & evaluating the performance of sales team – by guiding them to move in proper direction
- To enhance organizational effectiveness through setting up appropriate marketing strategies
- Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives
Business Head
TECHMATRIX
04.2017 - 10.2018
- New business development
- Brand Building Strategies
- Identification and segregation of potential Market Segments
- Revenue generation through new account development and key account management
- Defining the exact marketing processes and responsible for executing the same
- Developing relevant business proposals
- Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc
- Handling meeting with key clients
- Provide necessary training to sales team as and when needed
- Monitoring & evaluating the performance of sales team – by guiding them to move in proper direction
- To enhance organizational effectiveness through setting up appropriate marketing strategies
- Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives
General Manager
N-LOGISTICS LLC
09.2016 - 04.2017
- Company Overview: USA
- Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities
- Developed strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives
- Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
- Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff
- Maintains quality service by establishing and enforcing organization standards
- Contributes to team effort by accomplishing related results as needed
- Ensure utilization of Resources to optimum level
- Maintain a balance between quality & productivity targets
- Increased Productivity by 40% with same skill set
- Mentor new hires & teams of 15-25 executives towards excellence
- Ensure adherence towards call procedures, certified tools & SLA’s
- USA
Manager CS – Marketing
Neusource India Limited
02.2016 - 04.2016
- Handle escalated matters either with Department or with Clients
- Ensure utilization of Resources to optimum level
- Maintain a balance between quality & productivity targets
- Cut out office cost by 80%
- Increased Productivity by 40% with same skill set
- Reduced manual work and stream lined the LOB
- Mentor new hires & teams of 15-25 executives towards excellence
- Ensure adherence towards call procedures, certified tools & SLA’s
- Co-ordinate with other LOB heads for meeting individual & organization targets
Lead Operations – Operations
Concentrix
Gurgaon
09.2013 - 09.2015
- Company Overview: Gurgaon
- Handle escalated calls & address customer’s need accordingly
- Ensure utilization of client certified tools & procedures
- Maintain a balance between quality & productivity targets
- Mentor new hires & teams of 15-25 agents towards excellence
- Ensure adherence towards call procedures, certified tools & SLA’s
- Co-ordinate with other team leads for meeting individual & team targets
- Gurgaon
Lead Operations – Operations
IBM Global Process
Gurgaon
10.2010 - 09.2013
- Company Overview: Gurgaon
- Handle escalated calls & address customer’s need accordingly
- Ensure utilization of client certified tools & procedures
- Maintain a balance between quality & productivity targets
- Mentor new hires & teams of 15-25 agents towards excellence
- Ensure adherence towards call procedures, certified tools & SLA’s
- Co-ordinate with other team leads for meeting individual & team targets
- Gurgaon
Subject Matter Expert – Operations
Sitel India
Gurgaon
11.2009 - 04.2010
- Company Overview: Gurgaon
- Provide Umbrella Support to 30 agents and 2 Team Leads on shift
- Change mgmt
- As per C-sat, call patterns, and staffing requisites, etc
- Chair weekly reviews with client team as group SPOC
- Have reports developed for internal & client reviews
- Implementation of “30 day action improvement plan/s”
- Handle daily affairs on Attendance, Absenteeism, Schedule Adherence, etc
- Responsible for accounts of discipline, production, quality, compliances, etc
- C-Sat targets: assess, forecast, devise & implement on relevant strategies
- Ensure proper escalation procedures - for calls, as well as any agent issues
- Overview of call coaches & feedback delivery & drive agent to improvements
- Gurgaon
Sr. Tech Support Associate – Ops
Convergys India
Gurgaon
08.2005 - 11.2009
- Company Overview: Gurgaon
- Handle escalated calls & address customer’s need accordingly
- Ensure utilization of client certified tools & procedures
- Maintain a balance between quality & productivity targets
- Train & mentor new hires & teams of 15-25 agents towards excellence
- Ensure adherence towards call procedures, certified tools & SLA’s
- Co-ordinate with other team leads for meeting individual & team targets
- Gurgaon
Education
BSc(IT) -
GNDU Univ.
N. Delhi01.2004
12th -
C.B.S.C
N. Delhi01.2001
10th -
C.B.S.C
N. Delhi01.1999
Skills
- Strategic Planning & Execution
- Analytical Solutions Development
- Outstanding People interaction Skills
- Effective Applied Leadership
- Quality Assurance & Delivery
- Benchmark in Customer Satisfaction
- Endeavor towards Improvisation
- Exemplary Team Building
- Mentoring
- Coaching
- Counseling
Projectsintroduced
- Established Partnership with INTUIT., A SQUARE MARKETING LLC
- Established the Partnership with HP Inc., A SQUARE MARKETING LLC
- Established the Partnership with Symantec Corp., A SQUARE MARKETING LLC
- Established the Partnership with Symantec Corp., ISQUAD LLC
- Established Partnership with INTUIT., New Gen Commerce LLC
- Established the Partnership with HP Inc., New Gen Commerce LLC
Educationalassets
- BSc(IT), GNDU Univ., N. Delhi, 2004
- 12th, C.B.S.C, N. Delhi, 2001
- 10th, C.B.S.C, N. Delhi, 1999
Achievementhighlights
- Awarded 4 on 5 Annual Performance Rating for 3 consecutive years for consistent & effective delivered performance & numerous outstanding initiatives., Convergys India
- Exemplarily lead the process for over 3 quarters with highest Customer-Satisfaction scores., Convergys India
- Active participant of the 'Microsoft Employee Retention Initiative Team'., Convergys India
- Achieved 6 on 6 Annual Performance Rating for 2 consecutive years for consistent., IBM-Daksh India
- Awarded for leading the Process for 2 quarters with highest Sales Targets and Customer-Satisfaction., IBM-Daksh India
- Exemplarily lead the process for over 3 quarters with highest Customer-Satisfaction scores., Concentrix India
- Achieved 4 on 5 Annual Performance Rating for 2 consecutive years for consistent., Concentrix India
Additional Qualifications
MS DOS, Windows 3.x, Windows 9x, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 10, MS Office 2013, MS Office 2007, MS Office 2003, MS Office XP, Adobe PageMaker 6.5, MS Publisher, Internet Explorer, Outlook Express, Outlook, Netscape, Eudora, Mozilla, Positive attitudes create Positive people, which in turn create Positive results.
Timeline
Head Business Development
InTechnologies
10.2021 - Current
Business Head
ISQUAD
11.2018 - 02.2020
Business Head
TECHMATRIX
04.2017 - 10.2018
General Manager
N-LOGISTICS LLC
09.2016 - 04.2017
Manager CS – Marketing
Neusource India Limited
02.2016 - 04.2016
Lead Operations – Operations
Concentrix
09.2013 - 09.2015
Lead Operations – Operations
IBM Global Process
10.2010 - 09.2013
Subject Matter Expert – Operations
Sitel India
11.2009 - 04.2010
Sr. Tech Support Associate – Ops
Convergys India
08.2005 - 11.2009
BSc(IT) -
GNDU Univ.
12th -
C.B.S.C
10th -
C.B.S.C
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