YOGESH DUBEY
THANE
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ERP Coordinator
Billabong International High School
Mumbai
08.2023 - Current
- Created detailed documentation of processes and procedures related to ERP systems.
- Monitored user access to ensure data integrity.
- Provided technical support for users with difficulties accessing the ERP system.
- Developed training materials for end-users of the ERP system.
- Maintained current knowledge of changes in technology related to ERP systems.
- Resolved customer complaints regarding use of the ERP system.
- Worked closely with vendors on any updates or upgrades needed for existing systems.
ERP Coordinator
Rahul International School
Mira Road
04.2020 - 07.2023
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Reviewed program plans to develop and coordinate activities.
- Coordinated with vendors for timely resolution of any application related issues or problems.
- Maintained up-to-date knowledge about emerging technologies which can benefit the organization's ERP system.
- Worked closely with internal departments such as IT, Finance and HR during implementations and upgrades.
- Provided company users with tech support for IT problems and account maintenance.
- Troubleshot issues that arose during use of the ERP system.
IT Executive
Ubiqutious Signage Private Limited
Vasai
05.2018 - 03.2020
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Coordinated website design, development, and maintenance of company websites.
- Managed content updates and changes on the corporate website.
- Provided technical support for users having difficulty with the website interface or functionality.
- Resolved customer inquiries related to website issues via email or phone calls.
IT Service Desk Analyst
Shree L.R. Tiwari College of Engineering
Mira Road
09.2010 - 04.2018
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Provided technical guidance to less experienced technicians when needed.
- Completed daily reports summarizing work activities for supervisors.
- Conducted regular inspections of the facility to detect potential problems before they occur.
- Reviewed work orders and discussed with supervisors.
- Developed and maintained program curriculum materials, ensuring compliance with accreditation standards.
- Provided support to faculty members regarding teaching strategies, classroom management techniques, and grading procedures.
- Processed new enrollment applications and tracked students' progress to foster academic success.
- Coordinated with department to create course lists and catalog descriptions for students .
Desktop Support Engineer Intern
Trigent Software Pvt Ltd.
Andheri
06.2006 - 08.2010
- Configured desktop computer systems with operating system, security patches and applications.
- Provided technical support to internal customers over the phone, email and in person.
- Assisted in troubleshooting hardware, software and network problems for end users.
- Installed new hardware such as printers, scanners and other peripherals.
- Performed backups of critical data using Symantec Backup Exec software.
- Resolved various IT related issues reported by employees.
- Trained staff members on how to use newly installed software programs.
- Assisted with setting up computers for new hires or offsite locations.
- Participated in weekly team meetings discussing current projects and upcoming tasks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained positive working relationship with fellow staff and management.
Desktop Service Engineer
Zenith Institute of Computer
Kandivali
05.2005 - 05.2006
- Maintained inventory of spare parts and equipment used in the repair process.
- Resolved escalated customer service requests within specified time frames.
- Installed and configured various applications as per user requirements.
- Set up new users accounts and profiles in accordance with company policies.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Bachelor of Science - Information Technology
Kalinga University
Raipur, India06-2020
Diploma in - Information Technology
Pravin Patil College of Diploma Engineering & Tech
Bhayandar06-2005
Skills
- Stakeholder Communication
- Requirements Gathering
- User Training
- Software configuration
- Deadline-oriented
- Application support
- Document Control
- Office Management
- IT service management
- Problem-solving abilities
Accomplishments
- 2014 : System Administrator in IIT Bombay Workshop on “Computer Networking”
- 2012 : Technical Assistantin IIT Bombay Workshop on "Database Management System”
Certification
- 2022 : SAP Certification from Cloud Learn - SAP MM/S4HANA
- 2011 : Hardware & Networking Certification - Jetking Institute
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
- Watch TV
- Spend time with family
- Go out with friends
- Exercise and play a sport
- Surf the internet
Timeline
ERP Coordinator
Billabong International High School
08.2023 - Current
ERP Coordinator
Rahul International School
04.2020 - 07.2023
IT Executive
Ubiqutious Signage Private Limited
05.2018 - 03.2020
IT Service Desk Analyst
Shree L.R. Tiwari College of Engineering
09.2010 - 04.2018
Desktop Support Engineer Intern
Trigent Software Pvt Ltd.
06.2006 - 08.2010
Desktop Service Engineer
Zenith Institute of Computer
05.2005 - 05.2006
Bachelor of Science - Information Technology
Kalinga University
Diploma in - Information Technology
Pravin Patil College of Diploma Engineering & Tech
- 2022 : SAP Certification from Cloud Learn - SAP MM/S4HANA
- 2011 : Hardware & Networking Certification - Jetking Institute
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