Yogesh Jadhav
Operation Manager
Thane,MH
Summary
Accomplished management professional with 18 years+ of career progression in Customer services and Logistic operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon Seller Services Pvt Ltd
Thane, Maharashtra
04.2020 - Current
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated upcoming program plans to forecast expected resource needs.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed shift reports to understand current numbers and trends in areas such as Dock and Learning & Development.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Area Manager
Amazon Seller Services Pvt Ltd
Thane, Maharashtra
11.2018 - 03.2020
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Transformed underperforming teams into productive, profitable teams.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Resolved conflicts promptly to promote positive environment for customers.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Territory Manager
Amazon Transportation Services Pvt Ltd
Mumbai, Maharashtra
04.2016 - 10.2018
- Achieved operational goals, Weekly and Monthly targets through proactive management of territory.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for station operations.
- Monitored expenses and time usage to maximize effectiveness. Was the first territory to achieve 99% FLEX (across all the Process Path) in WEST node. CPS was reduced from INR 22/Shipment to 10/Shipment in the year 2018.
- Was able to reduce "Concession" by 99% in a period of 6 weeks {From INR 1.2 CR/Month to INR 11K/Month) in Indore. Later the same process was implemented in various high "Concession" markets and reduction of 90%+ was achieved.
- Launched 1 new Delivery Station in a city of Bhopal and relocated 3 stations during the tenure.
Station Manager
Amazon Transportation Services Limited
Mumbai, Maharashtra
12.2014 - 03.2016
- Prepared daily schedules for personnel and equipment to foster smooth functioning of projected volume.
- Managed La st Mile network operations to promote uninterrupted services to the end customer.
- Developed suggestions for technical process improvements to optimize resources.
- Monitored production operations for quality and compliance with standards.
Team Manager
CAPITA INDIA PVT LTD
Mumbai, Maharashtra
08.2008 - 06.2014
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Training time reduced from 4 weeks to 2 weeks.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Demonstrated new products, procedures and techniques to employees as a Migration Manager.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Senior Insurance Specialist
Prudential UK Limited
Mumbai, Maharashtra
07.2005 - 07.2006
Customer Service Representative
ICICI One Source
Mumbai, Maharashtra
08.2003 - 06.2005
Assistant Restaurant Manager
McDonalds India Pvt ltd
Mumbai, Maharashtra
06.2002 - 05.2003
Education
Diploma in Hotel Management - Hotel Management
Bharathi Vidyapeeth Institute Of Hotel Managment
Navi MumbaiHSC - Science
NES Ratnam Junior College
MumbaiSkills
Green Belt in Six Sigma
undefinedAccomplishments
Reduced "Concessions" by 99 % through extensively working with SLP team in Indore Market. Reduction was achieved through 6 weeks period between June and July 2017.
Moved major chunk of Last Mile Operation through FLEX channel by engaging with service partners and IHS concept.
Won the LML awards for Best CPS and Best Upcoming Last Mile Station - Upcountry in 2017 & 2018.
Certification
Project Management Professional (PMP)
Timeline
Operations Manager
Amazon Seller Services Pvt Ltd
04.2020 - Current
Area Manager
Amazon Seller Services Pvt Ltd
11.2018 - 03.2020
Territory Manager
Amazon Transportation Services Pvt Ltd
04.2016 - 10.2018
Station Manager
Amazon Transportation Services Limited
12.2014 - 03.2016
Team Manager
CAPITA INDIA PVT LTD
08.2008 - 06.2014
Senior Insurance Specialist
Prudential UK Limited
07.2005 - 07.2006
Customer Service Representative
ICICI One Source
08.2003 - 06.2005
Assistant Restaurant Manager
McDonalds India Pvt ltd
06.2002 - 05.2003
HSC - Science
NES Ratnam Junior College
Diploma in Hotel Management - Hotel Management
Bharathi Vidyapeeth Institute Of Hotel Managment
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