Yogesh Kale
Pune
Summary
Seasoned Quality Assurance Professional with over 13 years of expertise in Software Testing, Defect Tracking, and Agile Methodologies, ensuring seamless Software Performance and Reliability.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
Associate, Quality Assurance & Testing Analyst I
BNY Mellon
Pune
11.2015 - 03.2024
- Automated Testing Implementation - Spearheaded the adoption of automated test scripts and tools, enhancing testing efficiency, reducing manual effort, and improving overall software quality.
- Quality Assurance & Risk Mitigation - Conducted comprehensive QA testing, including stress and load testing, to identify system vulnerabilities, optimize performance, and minimize production errors.
- Performance Optimization & Regression Testing - Conducted rigorous regression and compatibility testing before each release cycle, ensuring flawless software updates and seamless integration with existing applications.
- Data-Driven Testing & Issue Resolution - Monitored and analyzed integration issues and vulnerabilities, providing detailed reports to developers and making recommendations for optimal system performance.
- SQL & UNIX Troubleshooting Expertise - Leveraged SQL and UNIX troubleshooting skills for log analysis, database queries, and system diagnostics to enhance system stability and resolve critical issues efficiently.
- Cross-Functional Collaboration - Worked closely with development teams, product managers, and business stakeholders to address defects, improve product quality, and align deliverables with business requirements.
- Agile & Scrum Methodologies - Operated within Agile and Scrum frameworks, ensuring well-structured sprints, continuous integration, and rapid issue resolution for timely software releases.
- Strengthened client relationships through proactive issue resolution during UAT, clearly communicating test results and recommendations to cross-functional teams for enhanced collaboration.
- Contributed to code reviews, identified process bottlenecks, and recommended best practices, fostering a culture of continuous improvement and software excellence.
- Ensured seamless software deployments by adhering to established change management procedures, minimising risks and maintaining consistency across all releases.
Senior Associate
BNY Mellon
Pune
11.2011 - 03.2015
- Strong experience in User Acceptance Testing (UAT) with a good understanding of end-to-end business processes, test scenarios, validation, defect tracking, and stakeholder coordination.
- Hands-on experience exploring and validating multiple UAT processes, including New Account, Adjustments, List/Bill, Correspondence, and Transfer of Assets.
- Analyzed business requirements and identified relevant test scenarios to ensure application functionality meets business and user expectations.
- Performed functional and end-to-end validation of UAT scenarios and supported users/business teams during the testing lifecycle.
- Validated critical business workflows, identified defects, and coordinated with development and business teams for issue resolution and successful UAT completion.
- Participated in defect triage, regression testing, retesting, and final validation before production release.
- Developed strong domain knowledge of business workflows and dependencies across different operational processes.
Quality Analyst
WNS
Pune
12.2009 - 12.2010
- Coordinated quality assurance processes throughout development life-cycle, streamlining workflows and ensuring adherence to quality benchmarks.
- Reviewed and revised quality documentation, ensuring compliance with industry standards and enhancing overall quality assurance.
- Analysed test results, documenting findings and making recommendations for corrective actions.
- Engaged with stakeholders to gather feedback, integrating insights into quality improvement plans that addressed key concerns.
- Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
- Trained junior team members of quality standards and testing procedures.
Customer Service Representative
Emirates Bank International
10.2007 - 08.2008
- Customer-Centric Problem Resolution - Effectively handled and resolved customer complaints with empathy, fostering long-term loyalty and increasing repeat business through personalised support strategies.
- Crisis Management & Conflict Resolution - Maintained professionalism in high-pressure situations, resolving escalations and disputes to enhance customer satisfaction while aligning with business objectives.
- Strategic Customer Engagement - Customised support strategies for high-priority clients, ensuring tailored solutions that enhanced satisfaction and strengthened brand loyalty.
- Leadership & Performance Excellence - Coached and mentored new hires, expediting their onboarding process and consistently exceeding performance benchmarks.
- Process Optimization & Knowledge Management - Updated company's FAQ section and analysed service metrics to streamline inquiry handling, contributing to continuous improvement.
Confirmation Officer
Standard Chartered Bank
Mumbai
04.2007 - 09.2007
- Financial Dispute Resolution & Collections - Led collections for upgraded accounts while investigating and resolving discrepancies between customers and financial institutions to maintain financial accuracy and trust.
- Confirmed lifetime free credit offers and verified agent sales through direct communication with customers, enhancing transparency and accuracy in financial transactions.
- Training & Skill Development - Conducted comprehensive training programs for personnel in the credit card and collections department, enhancing their expertise and operational efficiency.
- Updated MIS records monthly and utilised PIVOT analysis to deliver critical insights for performance evaluation and informed strategic decision-making.
Education
BBA - Business Administration
AIEM
Mumbai01-2006
Skills
- Software Quality Assurance
- Manual Testing
- Functional Testing
- API Testing
- Postman
- Regression Testing
- Integration Testing
- SQL
- Test administration
- Test Case Design
- Defect tracking
- Jira
- Application lifecycle management
- Agile & Scrum
- Banking and financial services
Certification
ISTQB, 2019-01-01
Languages
English
Hindi
Marathi
Hobbies and interests
- watching animated movies
- Djing
Accomplishments
- UAT Operations → Subject Matter Expert (SME) → Quality Assuranc
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Testing process.
- Planned and coordinated Agile projects resulting in reducing project time.
- Enhanced Process workflow processes, implementing across department for increased productivity and profits.
Timeline
Associate, Quality Assurance & Testing Analyst I
BNY Mellon
11.2015 - 03.2024
Senior Associate
BNY Mellon
11.2011 - 03.2015
Quality Analyst
WNS
12.2009 - 12.2010
Customer Service Representative
Emirates Bank International
10.2007 - 08.2008
Confirmation Officer
Standard Chartered Bank
04.2007 - 09.2007
BBA - Business Administration
AIEM