Yogesh Kamble
Pune
Summary
Seasoned Senior Technical Support Associate with strong background in troubleshooting and resolving complex technical issues. Skilled at providing customer-focused IT support and implementing strategic solutions to reduce downtime. Known for enhancing user experience through proactive problem solving and effective communication skills. Implemented improved processes that increased efficiency in previous roles, demonstrating adaptability and initiative.
Overview
4
4
years of professional experience
Work History
Senior Technical Support Associate
TechMahindra
04.2025 - 10.2025
- Interacting with Customers regarding the technical issues related telecom & Home Internet services
Senior Customer Support Associate
Concentrix Pvt.ltd
05.2023 - 02.2025
- Interacting with Customers regarding the telecom services
Chat Associate
Mphasis Pvt.ltd
09.2021 - 11.2022
- Interacting with Customers regarding financial query
Education
DIPLOMA IN - E&TC / A Levels
AISSMS
01.2019
S.S.C -
K.V.R.H.E
01.2014
Skills
- Sale and Marketing
- Teamwork
- Word
- Excel
- PowerPoint
- Network troubleshooting
- Telecom systems knowledge
- Internet protocol configuration
- Customer relationship management
- Effective communication
Languages
- English
- Hindi
- Marathi
Personal Information
- Pan Number: FOZPK7192R
- Aadhar Number: 3562 9261 9398
- Passport Number: Yes
- Date of Birth: 01/15/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Technical Support Associate
TechMahindra
04.2025 - 10.2025
Senior Customer Support Associate
Concentrix Pvt.ltd
05.2023 - 02.2025
Chat Associate
Mphasis Pvt.ltd
09.2021 - 11.2022
DIPLOMA IN - E&TC / A Levels
AISSMS
S.S.C -
K.V.R.H.E