Yogesh Kamble

Pune

Summary

Seasoned Senior Technical Support Associate with strong background in troubleshooting and resolving complex technical issues. Skilled at providing customer-focused IT support and implementing strategic solutions to reduce downtime. Known for enhancing user experience through proactive problem solving and effective communication skills. Implemented improved processes that increased efficiency in previous roles, demonstrating adaptability and initiative.

Overview

years of professional experience

Work History

Senior Technical Support Associate

TechMahindra

04.2025 - 10.2025

Interacting with Customers regarding the technical issues related telecom & Home Internet services

Senior Customer Support Associate

Concentrix Pvt.ltd

05.2023 - 02.2025

Interacting with Customers regarding the telecom services

Chat Associate

Mphasis Pvt.ltd

09.2021 - 11.2022

Interacting with Customers regarding financial query

Education

DIPLOMA IN - E&TC / A Levels

AISSMS

01.2019

S.S.C -

K.V.R.H.E

01.2014

Skills

Sale and Marketing
Teamwork
Word
Excel
PowerPoint

Network troubleshooting
Telecom systems knowledge
Internet protocol configuration
Customer relationship management
Effective communication

Languages

English
Hindi
Marathi

Personal Information

Pan Number: FOZPK7192R
Aadhar Number: 3562 9261 9398
Passport Number: Yes
Date of Birth: 01/15/99
Gender: Male
Nationality: Indian
Marital Status: Single

Timeline