Yogesh Kashyap
Delhi
Summary
I desire to work with a corporation, wherein i can hone my knowledge and skills that i have acquired over the years through my persistence and education , which in return i can contribute constructively by utilizing my skills effectively and further the organization’s cause. I want to work with an organization where my diligence is rewarded by a highly fulfilling career and provide me an opportunity for professional growth, I would also like to repay the company with my services and extensive dedication to the role and responsibilities designated to me. So forth it will be profitable for both the parties and grow together as an entity.
Overview
3
3
years of professional experience
Work History
Account manager
Encore capital / midland credit management
02.2024 - Current
- Recovering debts
- Locating right party consumer’s contact
- Assisting consumers to clear their debt and encouraging timely repayment through phone calls and other means
- Negotiating payment plans and implementing the best custom offers to ease consumers debt clearing process
- Keeping records of all interaction with consumers and logging each contact attempts and its outcome
Senior Customer Care Executive
TELEPERFORMANCE
05.2023 - 01.2024
- Handling queries of customers
- Checking on customer vulnerability for there convenience
- Helping the customer with right solution
- Informing the customer about best offers available
- Setting up various payment methods according to customer conveniency
Customer Care Collections Sr. Rep
NTT Data
02.2022 - 03.2023
- Take follow up on claim status in the queue
- Resolving issues relating to claims
- Monitoring all aspects of collection of outstanding debts
- Check missing and unresolved payment issues
- Take appropriate action on claims to guarantee resolution
- Contact insurance companies for further explanation on denials & underpayment
- Manage data sheet & prepare statements for managers
Education
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
Faridabad, Delhi01.2020
AISSCE -
JM international school
New Delhi01.2017
AISSE -
Kendriya Vidyalaya
New Delhi01.2014
Skills
- Good Command over computers
- MS Office
- Typing speed –35 WPM
- Excellent communication skills
- Proficient in technology
- Excellent negotiating tactics
Hobbies and Interests
DANCING, SPORTS (BASKETBALL, CRICKET)
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Account manager
Encore capital / midland credit management
02.2024 - Current
Senior Customer Care Executive
TELEPERFORMANCE
05.2023 - 01.2024
Customer Care Collections Sr. Rep
NTT Data
02.2022 - 03.2023
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
AISSCE -
JM international school
AISSE -
Kendriya Vidyalaya