Yogesh Kelkar

RMC Diamonds LLC April 2023 to Present

Project Lead

One of the hefty diamond trading companies in US and sells GIA certified diamonds

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Determined customer needs by asking relevant questions and listening actively to the responses
• Knowledge of diamond, settings, addressing questions about merchandise, customer awareness, listening, talking with the customer so that we could find the perfect match
• Attain client calls for RAPNET
• Take care of End to end Sales
• Developing the new customer and check there Credit reference
• Understanding and following up with Sales Open MEMO
• Understanding and following up with Receivables and Collection of due invoices.

Atlantic Diamond Co. Chicago Oct/2022 to April/2023

Sales Manger

• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

RMC Diamonds LLC NY Sep/2020 to Oct/2022

Sales Associate

• Answered customer questions about diamond inquires from rapnet platform and Polygon.
• Engaged with customers to build rapport and loyalty.
• Built relationships with customers to encourage repeat business.
• Oversaw daily posting of payments to customer accounts.
• Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
• Established procedures for collection of past due amounts.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Reduced delinquency rates with proactive account monitoring and timely communication.
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Listened to customer details and offered matching solutions to meet wide range of requirements.

• Company Overview: TLC Relationship Management (P) Ltd
• Is a multi-channel services company with customized tech products and solutions
• We are the leading company to market and manage innovative, high quality, customized customer acquisition and engagement programs to provide long term revenue generating platforms for almost every large Indian and International hotel chain
• Acted as the first point of contact for customer feedback and complaints
• Develops customer database through email, direct mail, networking, referrals and cold calling
• Gained hands-on experience in frontline sales, customer service, and operations
• Direct Sales for customer loyalty program for Indore Marriott Hotel
• Handle customer journeys, issue points and handle membership levels
• Manage engagement and communication to drive greater loyalty with lifestyle membership
• TLC Relationship Management (P) Ltd
• Is a multi-channel services company with customized tech products and solutions
• We are the leading company to market and manage innovative, high quality, customized customer acquisition and engagement programs to provide long term revenue generating platforms for almost every large Indian and International hotel chain

• Company Overview: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership
• The Company provides pan India Voice and Data services across 2G, 3G and 4G platform
• Responsible for the activities in the service and sales vertical
• Develop rapport with clients and generate repeat business through friendly attitude and extensive product knowledge
• Ensuring optimum reach of different products to customer in assigned territory
• Up-sell development and growth within each product category
• To manage an allocated discount budget including continuous tracking and periodic reporting
• Corporate sales for postpaid domain
• Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership
• The Company provides pan India Voice and Data services across 2G, 3G and 4G platform

• Understanding the financial budget of TMBS
• Track cost for the monthly and quarterly budget, analyze cost and revenue and ensure no major variance between actuals and budgets