Yogesh Nar
Team Manager
Mumbai
Summary
Dynamic Team Manager with a proven track record at Teleperformance, excelling in employee training and performance management. Enhanced team motivation and satisfaction through effective coaching and development. Recognized for delivering exceptional customer service as a Customer Relations Advisor at Tech Mahindra, driving continuous improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Manager
Teleperformance
05.2022 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Coached junior team members, improving their skills and confidence in their roles.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Customer Relations Advisor
Tech Mahindra
06.2016 - 05.2022
- Maintained, tracked, and trended data for monthly reporting.
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Developed comprehensive knowledge of products, policies, and procedures to better assist customers.
- Obtained positive customer reviews and testimonials by delivering an exceptional level of support throughout every interaction.
- Supported continuous improvement efforts within the department by providing feedback on processes, tools, resources needed for effective service delivery.
Education
Higher Secondary School -
Rizvi College
Mumbai03.2011
Skills
Employee training
Timeline
Team Manager
Teleperformance
05.2022 - Current
Customer Relations Advisor
Tech Mahindra
06.2016 - 05.2022
Higher Secondary School -
Rizvi College
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