Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yogesh Nar

Team Manager
Mumbai

Summary

Dynamic Team Manager with a proven track record at Teleperformance, excelling in employee training and performance management. Enhanced team motivation and satisfaction through effective coaching and development. Recognized for delivering exceptional customer service as a Customer Relations Advisor at Tech Mahindra, driving continuous improvement and operational efficiency.

Overview

9
9
years of professional experience

Work History

Team Manager

Teleperformance
05.2022 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Coached junior team members, improving their skills and confidence in their roles.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.

Customer Relations Advisor

Tech Mahindra
06.2016 - 05.2022
  • Maintained, tracked, and trended data for monthly reporting.
  • Streamlined the complaint resolution process for increased efficiency and improved response times.
  • Boosted company reputation by consistently providing exceptional customer service and support.
  • Developed comprehensive knowledge of products, policies, and procedures to better assist customers.
  • Obtained positive customer reviews and testimonials by delivering an exceptional level of support throughout every interaction.
  • Supported continuous improvement efforts within the department by providing feedback on processes, tools, resources needed for effective service delivery.

Education

Higher Secondary School -

Rizvi College
Mumbai
03.2011

Skills

Employee training

Timeline

Team Manager

Teleperformance
05.2022 - Current

Customer Relations Advisor

Tech Mahindra
06.2016 - 05.2022

Higher Secondary School -

Rizvi College
Yogesh NarTeam Manager