Yogesh Sethi
Summary
Professional AM employing exceptional rapport and relationship-building abilities to cultivate lasting and positive relations among clients, staff and management. Carrying 14+ years of experience who are hardworking, organized and equipped with excellent communication and Team management skills in the field of Finance & Accounts: Order to Cash (O2C) & Domain Trainer. Besides exposure to Revenue Recognition, Invoicing, Billing, Contract & Order/contract Management, Reconciliation, Cash Applications, New Client Transition, People Management, Training, Audit Mechanism, Talent/Resource Management. Submitted and approved 16 Innovation/Process improvement ideas and received various awards, shields, certificates and an appreciation written note from an onshore client.
Overview
17
17
years of professional experience
Work History
Senior Operations Analyst
Accenture
07.2026 - Current
- Managed portfolio of contracts, ensuring compliance and performance metrics met organizational standards.
- Streamlined contract renewal processes, reducing timeframes and enhancing operational efficiency.
- Prepared detailed reports on contract performance and presented findings to senior management.
- Coordinated with colleagues to identify and implement resolution strategies for process issues, enhancing overall workflow.
- Prepared detailed inventory reports for management review, providing insights about discrepancies with actionable recommendations.
Assistant Manager - Domain Trainer
Genpact
04.2025 - 06.2026
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork for 210 colleagues on multiple clients' portfolios.
- Issued LTO (License to operate) and assessment scores after passing onboarding training.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Prepared PPT slides of onboarding colleagues' assessment scores and published to superiors.
- Mentored learners to build subject confidence and competence.
- Collaborated with team members to achieve target results.
Assistant Manager
Genpact
Noida
01.2020 - 09.2024
- Assigned to the CAPS and Cash Application team in the O2C cluster.
- Maintained 99% accuracy of all assigned work and project and Contract information of client-folio.
- Monitored work progress to ensure targets and customer expectations were met, publishing volume reports to stakeholders daily, weekly, and monthly.
- Defined process flows and created 36 SOP's and various training modules to enhance operational efficiency.
- Acquired expertise in remote control training, process transition, and new client implementation.
- Managed internal audits of contract/order analysis, invoices, and client issues/escalation metrics.
Senior Operations Analyst
CVENT
11.2019 - 01.2020
- Managed daily operations for the accounts receivable department, overseeing cash application processes to maintain accuracy.
- Prepared invoices based on contract terms and distributed them to customers.
- Managed all payment processing, invoicing and collections tasks.
Senior Business Analyst
Aon & Alight Solutions
01.2015 - 11.2017
- Provided functional support to enhance system capabilities, including requirement specifications, process adaptation, and training module creation/adjustment.
- Assisted with audit reporting to ensure accurate financial assessments and validated client accounts through effective audit mechanisms.
- Oversaw month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
- Conducted regular performance evaluations, providing constructive feedback and personalized development plans for team members.
Business Analyst
Aon & Alight Solutions
08.2012 - 12.2014
- Delivered functional training for 62 colleagues on Project Costing, Contracts, Invoices, Revenue Upload, Collections, Accounts Payable Projects, and View Point Reports for PeopleSoft 9.0 implementations, enhancing team competency.
- Coordinated revenue maestro training for Consulting, providing training to both Gurgaon and Noida OTC-CFA batches, contributing to skill development for 110 colleagues.
- Regular monitoring of assigned work progress to meet defined targets and customer expectations
Client Financial Analyst
Aon
01.2011 - 07.2012
- Oversaw invoicing, contract/order management, revenue recognition submissions, collections, reconciliations, cash applications, and billings.
- Collaborated on three revenue recognition methods (Volume, Fixed Fee, Time & Material) using documentation such as JAL, MSA, SOW, LOI, Change Order, ASA, and COH.
- Facilitated seamless transition of $6.8 million client portfolio across UK and US regions.
Team Member
Hewitt Associates
Noida
06.2009 - 12.2010
- Conducted domain training sessions for new hires and developed training modules for DB, DC, and HW domains.
- Indexed and processed benefits documents for clients in define benefits, define contribution, and health & welfare domains.
Skills
- Project management
- Client relationship management
- Client transition
- Training design
- Problem solving
- Team Leadership
- Flexible and Adaptable
Address
- A 13/1 Laxman Park, Chander Nagar street : 3, Krishna nagar. Delhi 110051
Education
- Graduate, B.Com - 2005 - Delhi University
- 12th - 2001 - C.B.S.E
- 10th - 1999 - C.B.S.E
Additional Qualification
- MCSD 6-month course from NIIT
- Advanced Excel Course from EXE Generation
Accolades
- Platinum Team Award
- Champion Award
- Gold Award for Execution
- CAPS - CBA Award for SOPs
- Gold Award For Client Value
- Mercuri Award for Innovative Ideas
Hobbies and interests
- Listening Music
- Playing Games
- Daily Workout in the Gym
- Reading Books
ERP Tools
- PeopleSoft 9.0, IBM Lotus Cloud, SAP, JDE Edwards, Imaging, Workflow, Siebel, TBA, Salesforce, Oracle, SharePoint, Horizon.
Disclaimer
- I confirm that the information provided above is true to the best of my knowledge and belief.
Timeline
Senior Operations Analyst
Accenture
07.2026 - Current
Assistant Manager - Domain Trainer
Genpact
04.2025 - 06.2026
Assistant Manager
Genpact
01.2020 - 09.2024
Senior Operations Analyst
CVENT
11.2019 - 01.2020
Senior Business Analyst
Aon & Alight Solutions
01.2015 - 11.2017
Business Analyst
Aon & Alight Solutions
08.2012 - 12.2014
Client Financial Analyst
Aon
01.2011 - 07.2012
Team Member
Hewitt Associates
06.2009 - 12.2010