Yogesh Shukla
Noida
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
IT Lab Assistant
AAFT
Noida
11.2024 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Configured, monitored and maintained email applications or virus protection software.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Conferred with network users about solutions to existing system problems.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Troubleshot application errors and provided technical support to end-users.
- Oversaw storage management, data migration, backups and drive replacements.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
System Engineer
Nexyber Solution LLP
03.2023 - 11.2024
- Defined technical integration strategy and developed integration plans.
- Installed and configured operating systems, middleware products and databases.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Installed, configured, and maintained Windows Server operating systems.
- Monitored network performance to determine adjustments needed.
- Configured VLANs for secure communication between physical networks and virtual machines.
- Created and maintained virtual machines using vCenter Server.
- Upgraded existing hardware to ensure compatibility with new versions of VMware products.
- Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
- Resolved issues related to networking, storage, security, and other infrastructure components within a VMware environment.
- VMware machine migration and cloning.
VIP Support Engineer
Renovation Automation Services PVT LTD.
10.2022 - 02.2023
- Company Overview: Client – Deloitte USI.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Participated in regular meetings with management regarding project status updates.
- Monitored system performance to ensure optimal functioning of services.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
Desktop Support L1
ISON BPO PVT LTD.
10.2020 - 10.2022
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Arts - Arts Education
Allahabad State University
Prayagraj04-2021
Diploma - Information Technology
Jetking
Prayagraj02-2021
Skills
- Computer Troubleshooting Expertise
- Installation and Troubleshooting Skills
- Configuration and Troubleshooting for Office 365
- Active Directory
- PRTG Network Monitoring
- Ticketing Tool Administration
- Network troubleshooting
- Printer Installation Expertise
- VMware ESXi Administration
- VMware vSphere Expertise
- Software installation
- Team collaboration
- Inventory management
- Positive attitude
- Technical support
- Virtual machine management
- Customer service
- Data backup
- Problem solving
Preferred Location - City
Delhi NCR
Training
- Networking Professional, Smart Institution, 2020
- Computer Hardware & Networking Professional, The Jetking
Personal Information
- Father's Name: Avanish Shukla
- Date of Birth: 06/08/01
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Accomplishments
Awarded Employee of the Month in ISON
Languages
Hindi
First Language
English
Advanced (C1)
C1
Disclaimer
- I hereby declare that the information furnished above is true to best of knowledge.
Timeline
IT Lab Assistant
AAFT
11.2024 - Current
System Engineer
Nexyber Solution LLP
03.2023 - 11.2024
VIP Support Engineer
Renovation Automation Services PVT LTD.
10.2022 - 02.2023
Desktop Support L1
ISON BPO PVT LTD.
10.2020 - 10.2022
Bachelor of Arts - Arts Education
Allahabad State University
Diploma - Information Technology
Jetking
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