Yogesh Singh
CRM/Operations Analyst
New Delhi,Delhi
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations/CRM Business Analyst
Genpact India Private Limited
Gurgaon
12.2024 - Current
As an Operations and CRM Business Analyst, I support process improvements and CRM enhancements by analyzing data, identifying gaps, and collaborating with teams to cross-functional teams to implement strategic solutions that drive business performance and customer satisfaction.
Customer relationship manager, Department/Operational Manager
Decathlon Sports India Pvt. Ltd.
06.2022 - 07.2024
- Working on a project of Customer relationship management for the company and directly train my colleagues for the same, managing the work and customer relations
Computer operator/ Tour Package Maker
Naman Stay Private Limited
01.2020 - 03.2020
Education
School in 10+2 - Commerce
Gov. Coed. Ser. Sec. School
New Delhi 03.2020 - 06.2021
Bachelor of Commerce - B.Com (Honors)
Delhi University/School of Open Learning
New Delhi, India 08.2021 - 06.2024
Skills
- Workflow automation
- Customer Oriented
- Management Skills
- Training and support
- Team Leadership
- Tableau software
- Salesforce expertise
- Functional specifications
- User acceptance testing
- Workflow automation
Timeline
Operations/CRM Business Analyst
Genpact India Private Limited
12.2024 - Current
Customer relationship manager, Department/Operational Manager
Decathlon Sports India Pvt. Ltd.
06.2022 - 07.2024
Bachelor of Commerce - B.Com (Honors)
Delhi University/School of Open Learning
08.2021 - 06.2024
School in 10+2 - Commerce
Gov. Coed. Ser. Sec. School
03.2020 - 06.2021
Computer operator/ Tour Package Maker
Naman Stay Private Limited
01.2020 - 03.2020
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