Yogesh Singh
Noida
Summary
Results-driven Solution Consultant with 4.5+ years in SaaS implementation, client-facing technical consulting, enterprise CRM integrations. Expert in solution architecture, API integrations (REST/SOAP), workflow automation, discovery workshops, Agile/Rocketlane/JIRA. Delivered end-to-end implementations for EdTech/Healthcare clients with 95% satisfaction, 80% automation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Business Analyst
HIKE EDUCATION
Gurugram
10.2023 - Current
- Lead end-to-end SaaS implementation for leading EdTech (top B-schools), full lifecycle: discovery workshops to hypercare
- Architect CRM solutions via CXO/VP workshops; align business goals with technical capabilities
- Design/implement workflows, automation (80% processes), integration architecture (REST APIs/telephony/payments)
- Execute 100K+ record data migrations (99% accuracy: cleaning/mapping/validation)
- Prepare BRD/FRD/WBS/workflows; lead 3-analyst team; 95% client satisfaction
- Manage stakeholder cadence meetings, risk mitigation, scope changes, KPI dashboards
- Integrate telephony/payment gateways; automate sales funnel/student lifecycle
Business Analyst
LEADSQUARED
Bengaluru
06.2022 - 10.2023
- Delivered 10+ enterprise implementations (EdTech/Healthcare); stakeholder workshops/requirements elicitation
- Created BRD/FRD/SRS/process diagrams; integrated REST/SOAP APIs (telephony/VOIP/payments)
- Gap analysis (5+ enhancements); data mining/cleaning; $50K+ upsell revenue
- Client onboarding/training; coordinated engineering for custom features/APIs
Associate Business Analyst
LEADSQUARED
Bengaluru
07.2021 - 06.2022
- Primary technical POC for 20+ clients; Rocketlane/JIRA updates; integration strategy design
- Configured automations/validation rules; UAT/troubleshooting; end-user training
- Collaborated sales/engineering for customizations/bug fixes
Education
Integrated B.Tech CSE + MBA -
Lovely Professional University
08.2017 - 07.2022
Skills
- LeadSquared
- Salesforce
- ServiceNow
- Enterprise CRM
- REST/SOAP APIs
- Webhooks
- Telephony
- Third-Party Systems
- Python
- JavaScript scripting
- SQL/MySQL
- JIRA
- Rocketlane
- MS Excel Advanced
- Confluence
- MS Project
- BRD/FRD/SRS
- Workflows
- User Stories
- Agile/Scrum
- Data Migration
- Process Automation
Certification
- Learning Generative and Agentic AI (Online Bootcamp)
- AI/ML (Teach Tech)
- Python (Internshala)
- Tableau (Udemy)
- Salesforce Admin (Trailhead)
Projects
- Hike Education CRM, 100K leads migrated, 80% automation, 12+ dashboards, 2 weeks early delivery
- Cionic Healthcare, Hypercare specialist; 10+ enhancements; 15% revenue boost; 98% uptime
- 20+ Multi-Client, EdTech/Healthcare integrations (15+ systems); 90%+ satisfaction
Timeline
Senior Business Analyst
HIKE EDUCATION
10.2023 - Current
Business Analyst
LEADSQUARED
06.2022 - 10.2023
Associate Business Analyst
LEADSQUARED
07.2021 - 06.2022
Integrated B.Tech CSE + MBA -
Lovely Professional University
08.2017 - 07.2022