Yogesh Varma

Seasoned Senior Solution consultant with over 28+ years of experience in leading & managing presales solution consulting activities in Cx & Ex domain related to Workforce optimization in Contact centres & Backoffice’s across various verticals & related industries.

Possess domain expertise in On Premises & Cloud Contact Centre Voice, Non-Voice & Backoffice’s related to solutions of the likes of Workforce Optimization, Performance Management, Desktop analytics, Backoffice process optimization, Robotic process automation, Conversational AI/BoTs, Omnichannel routing, AI/ML on Data, Voice, & Converged platforms with experience in Enterprise Communication Solutions.

Hands on experience working with On Prem & Cloud based best of breed solutions – NICE, Aspect, Verint AI based Workforce Management, Performance Management, Desktop Application & Process analytics, Advanced Automation Solutions, contact centre technologies - ACD’s, IVR’s, Voice interact systems, CCaas platforms like NICE CXOne.

Deft in leading & managing Pre-sales & solution consulting activities involving understanding of customer requirements, conducting due diligence, architecting & solutioning, Effort estimation & pricing, Presentations & Demo’s to multiple levels of hierarchy including Corporate C level customers articulating overall key differentiators & unique value proposition, preparing solution design documents & business proposals, articulate & present Return on Investment (ROI) of the solution for business case/ value proposition.

A keen planner with skills in interfacing with senior leadership to understand business problems & help provide comprehensive value proposition. Excellent Interpersonal skills with ability to effectively listen to quickly access the requirements & convey thoughts and ideas in a clear & concise manner.

A result-oriented professional with strong presentation, communication, analytical and co-ordination skills, interactions with senior leadership. Comfort in interacting with clients and across hierarchical levels in the organisation related to requirements, project execution & completion.

Experience in managing team across multiple locations, setting clear goals & expectations with clear two-way communication.

Awarded President’s club award multiple times for best presales individual contributor for multiple years, winning Large multi-million ($12.5 Million TCV) $ deals, accoladed for winning the largest $ deal across APAC region ever in the history of the company.

• Appreciated by Customers via appreciation Letter to the company.
• Well regarded and appreciated for performance by the Senior Management in all the companies worked so far as well as present company.
• Awarded Presidents Club multiple times

• NICE Systems Inc., Company provides Enterprise On-Prem & Cloud Contact Centre solutions, like Cloud Unified cc, Recording, Workforce management, Performance management, Interaction Analytics, Contact Center Optimization products directly & via its channel partners. Senior Product presales consultant - Primarily presales role function for India, Middle east & other regions, responsibilities include Discovery/due diligence, custom presentations, demo’s & Workshops for Business Users, Top Management & Channel partners of various hierarchical levels, responding to RFP’s, handling technical product queries, Co-ordinating in Proof of concepts, product positioning, Price Proposals based on Customer requirements, Support Sales in deal closure. Extensively worked right from proposing to closure stage with customers across industries like BPO’s, Banks, Telcos & other verticals proposing our solutions & winning, few key customers Sutherland, Taskus, Concentrix, HSBC, IDFC, Kotak. Mapping all major accounts from Presales point of view with having clear understanding of accounts & enjoy good relationship with end customers & channel partners. Presales lead in closing multiple multi-million-dollar application deals such as Taskus (12.5 Million USD). Won the Best Presales in APAC Award of the year 2022. Won Presidents Club in 2014 & 2022. Completed 16+ years in current organization.