Experienced professional with a strong background in technology-related roles. Proficient in administering, managing, and supporting IT infrastructure. Specialize in design, implementation, and maintenance of networks, servers, security systems and other key components ensuring optimal performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Yogesh Sharma
Summary
Overview
4
years of professional experience
5
Certification
Work History
Ministry of EducationYukon
Technology Infrastructure Specialist
11.2023 - 10.2024
Job overview
- Administer enterprise-grade server infrastructure and cloud platforms (Microsoft 365, Azure AD) for 1,0000+ users, ensuring security, scalability, and high availability.
- Manage IAM systems with strict access control policies, MFA enforcement, and security compliance auditing.
- Lead cybersecurity initiatives, including vulnerability remediation, policy implementation, and incident response coordination.
- Oversee MDM platforms (JAMF Pro for macOS, Intune for Windows) for secure endpoint provisioning and management.
- Maintain virtualized infrastructure (VMware ESXi) and optimize system performance to reduce downtime by 25%.
- Implement automated monitoring reducing manual intervention by 50% and accelerating fault detection and resolution.
Dell Technologies
Technical Support Engineer
08.2023 - 11.2023
Job overview
- Delivered advanced troubleshooting for enterprise hardware/software, achieving a 100% resolution rate on escalated cases.
- Supported cloud migration projects, ensuring zero downtime during transitions to modern infrastructure.
- Conducted root cause analysis and implemented corrective actions to prevent recurrence of issues.
- Provided on-site and remote technical assistance, resolving complex client environments efficiently.
Ministry of Public & Business Service DeliveryToronto
End User IT Experience Analyst
01.2023 - 04.2023
Job overview
- Provided Tier 2/3 IT support across hardware, software, and enterprise networks, ensuring seamless operations for 70000+ Ministry staff.
- Enhanced incident resolution speed by 20% and reduced recurring issues by 15% through ITIL-aligned problem management.
- Collaborated across ITS and eSMT teams to streamline issue resolution processes.
- Leveraged BMC Remedy for service management, ensuring documentation and SLA compliance.
Yamaha Motor Solutions India Pvt Ltd
System Engineer
11.2020 - 04.2022
Job overview
- Administered and optimized hybrid server and network environments with proactive monitoring via Zabbix, SolarWinds, and Grafana.
- Configured and maintained application, web, and database servers ensuring high availability and scalability.
- Conducted security breach investigations and implemented preventive measures to strengthen system integrity.
- Designed operational workflows that improved infrastructure efficiency and reduced downtime.
- Collaborated with stakeholders to align IT solutions with business requirements.
Education
Georgian CollegeCanada
Postgraduate Certificate from Information System Security
University Overview
DCRUSTIndia
Bachelor of Technology from Computer Science Engineering
University Overview
Skills
- Enterprise Server Administration
- Virtualization technologies
- Microsoft 365 deployment and management
- Cloud administration and infrastructure management
- IAM systems
- Security Solutions (Howler, MS Sentential)
- Monitoring solutions (Zabbix, Grafana, Lansweeper, SolarWinds)
- Endpoint Management Solutions (JAMF Pro, Intune, Workspace One)
- IT security protocols and cybersecurity policy development
- Incident response and coordination
- ITIL-based operations
- Systems optimization and troubleshooting (Windows, macOS, Linux)
- Backup and recovery solutions
- Root cause analysis
- Firewall administration
- User training
- Third-party integration
- Automation
- Effective communication
- Strategic plan development
- Time management
- Problem-solving abilities
Websites
Certification
- AWS Certified Solutions Architect – Associate, 2025
- Microsoft 365 Administrator – Expert, 2024
- Microsoft 365: Endpoint Administrator, 2024
- Career essentials in generative AI – Microsoft & LinkedIn, 2023
- Cybersecurity Foundation – LinkedIn, 2022
- ITIL v4 Foundation – Axelos Global, 2021
- Cisco ICND1 (CCNA Part 1), 2020
Accomplishments
Accomplishments
- Recognized for leading a cybersecurity initiative at Education Yukon, taking initial steps to harden the Microsoft 365 tenant, and other systems in alignment with the latest industry standards
- Resolved a critical Microsoft Teams issue within days of assignment, a problem that had persisted for two years and even eluded Microsoft’s direct support, then successfully reported the fix back to Microsoft
- Independently led the proof of concept, configuration, and migration for a major project involving 45+ application servers and databases, collaborating with the application team for the live deployment of Yamaha's Pymidol application
- Consistently selected as the manager's top choice for onsite IT support across Canada while working with Dell due to reliability, expertise, and customer satisfaction
Relocation
Relocation
Open to relocation globally, with a strong interest in opportunities across Europe, the Americas, and the Asia-Pacific region, flexible and adaptable to diverse work environments, cultures, and time zones Below are some of my preferences.
- Australia – Employer Sponsorship eligible under: ANZSCO Code 262113 – Systems Administrator ANZSCO Code 262112 – ICT Security Specialist
- UK – Skilled Worker Visa eligible under SOC codes: 2139 or ICT roles, like systems administrator, ICT security specialist, systems analyst
- Ireland – Critical Skills Employment Permit: Eligible list: ICT professionals (including ICT systems analysts, ICT security specialists, ICT business analysts)
- Canada – NOC Code 21222 – Information Systems Specialists
- Germany – EU Blue Card: ISCO-08 Code 2529 – Information and Communications Technology professionals
- Netherlands – Highly Skilled Migrant Visa: ISCO-08 Codes: 2522 (systems administrators), 2529 (ICT professionals NEC)
- France – Talent Passport – Skilled Employee: ROME Code: M1803 (Information Systems)
- Sweden / Finland / Denmark – Skilled Worker Permit: ICT roles listed under national shortage lists (Systems Administrators, ICT Security Specialists, Cloud Engineers)
References
References
References available upon request.Timeline
Technology Infrastructure Specialist
Ministry of Education
11.2023 - 10.2024
Technical Support Engineer
Dell Technologies
08.2023 - 11.2023
End User IT Experience Analyst
Ministry of Public & Business Service Delivery
01.2023 - 04.2023
System Engineer
Yamaha Motor Solutions India Pvt Ltd
11.2020 - 04.2022
Georgian College
Postgraduate Certificate from Information System Security
DCRUST
Bachelor of Technology from Computer Science Engineering
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