Yogini Chavan
Senior Associate
Mumbai
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
collection specialist
TATA CONSULTANCY SERVICES
Mumbai
07.2018 - Current
- Work Experience with 5 years & 6month in Tata consultancy service as a senior process associate .
- Handled CITI bank credit card portfolio bucket 1 to 6 , currently handling axis bank credit card portfolio NPA accounts.
- Handled inbound active dailer calls and outbound collection calls.
- Contacting customers via phone approximate 300+ calls per day and email works were require. support collections activities assign with a portfolio of approx 14 crore accounts workflow high influx fast pace calls to resolve past due balances and reduce delinquency for assigned portfolio,worked under high pressure environment with prioritise workload.
- Adhering designated collection strategy to collect balances and implement effective payment arrangements ensuring payment for further energy consumption by providing the most suitable payment method like SETTLMENT RE-WRITTE Plan.
- Recognise individual customers service request enquiry as needed via email and phone and Resolve high volume customer account receivable queries while providing excellent customer service, negotiation and communication skill have display it both internally and externally.handle all queries of customer rather then transferring call to senior provide accurate resolution.
- Document all collections activity in a concise and accurate manner in internal system maintain and update customer related information system to ensure that client hold accurate records as per the call type.Maintain excel at month end, timely review statutory aging to identify discrepancies with in 5 days of month end
- Consistently Self-assess my own performance against agreed targets and keep to progress to other levels by working with senior manager
- Highlights escalated account and strong communicate any unresolved collection,customer issue to senior manager before customer escalate .
- Work as a team to collect payments by recognising and way out to achieve goal so that team can deliver excellent results.
- Work with internal team like third party agency,bank executive,sales departments so that i can provide payment history and respond to customer ensure accurate and timely reconciliation within 24 hours timely of overdue payment.
Tellecaller
TELLECALLER, HDB Financial
Mumbai
06.2016 - 06.2018
- Worked experience of 2 years in HDB Financial service as a tellecaller.
- Handled HDFC bank credit card portfolio
- Worked on delinquent customer handled past due bucket 30,90,120 and recovery.
- Worked confidently, professional,empathize ,communication and team work ,quickly build effective, lasting customer relationships,worked under pressure ,extended shift when required
- Demonstrate pay attention on system details.
- Worked on active dailer
Education
B.com - undefined
06.2012 - 05.2015
Computer Course - Basic ,Tally ,Microsoft Excel,word,powerpoint.
06.2013 - 12.2014
Skills
Communication SkillsAbility to MultitaskEffective Time ManagementJudgement and Decision MakingInterpersonal SkillsAnalytical and Problem SolvingGoal Oriented
Strong personal interpersonal skills
Timeline
collection specialist - TATA CONSULTANCY SERVICES
07.2018 - Current
Tellecaller - TELLECALLER, HDB Financial
06.2016 - 06.2018
I-Tech - Computer Course , Basic ,Tally ,Microsoft Excel,word,powerpoint.
06.2013 - 12.2014
ST.Lukes college of commerce and science - B.com,
06.2012 - 05.2015