Open To Work
Yogender Singh
Indirapuram
Summary
Experienced Leader with 7 years of hands-on experience specializing in Accounts Receivable within the US Healthcare sector. Demonstrated proficiency in managing AR operations with a keen focus on accuracy, efficiency, and compliance. Skilled in overseeing billing and posting processes, leveraging in-depth knowledge of healthcare billing regulations and payer guidelines to drive revenue optimization. Proven track record of leading high-performing teams to achieve and surpass organizational goals while maintaining exceptional quality standards. Possess a comprehensive understanding of revenue cycle management practices and a commitment to continuous process improvement. A proactive leader known for fostering a collaborative work environment and delivering measurable results in challenging healthcare billing landscapes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Technocraze Computing Solutions Pvt. Ltd.
01.2025 - Current
- Led Senior Team Leads and managed end-to-end RCM operations, ensuring effective workload distribution, timely deliverables, and adherence to productivity and quality.
- Partnered with clients and internal stakeholders to gather requirements, resolve process bottlenecks, and execute action plans for successful service delivery.
- Improved financial outcomes by reducing AR aging, increasing clean claim rates, and minimizing write-offs through process optimization.
- Accountable for production targets, quality assurance, and staff readiness, ensuring FTEs were trained and equipped to meet operational goals.
- Coordinated training and development programs to ensure compliance with US healthcare billing regulations and payer guidelines.
- Oversaw insurance claim submissions (electronic and paper) across Medicare, Medicaid, and commercial payers, ensuring payer-specific compliance.
- Served as primary escalation point for client queries, audits, and compliance issues, ensuring timely resolution and strong client relationships.
- Prepared and presented performance reports on collections, denials, AR, and productivity, conducting root cause analysis to drive continuous improvement.
Deputy Manager
Savista Global Solutions Pvt. Ltd.
09.2024 - 12.2024
- Managed end-to-end RCM operations across Insurance Verification, Billing, AR, and Payment Posting ensuring smooth and timely workflows.
- Led team training and performance improvement initiatives, elevating underperformers through regular coaching and skill development.
- Identified process gaps, proposed corrective actions, and supported implementation to improve operational efficiency.
- Consistently met quality and productivity targets while overseeing day-to-day operational deliverables.
- Served as primary client contact, leading weekly meetings, presenting performance data, and addressing client concerns with timely resolutions.
Sr. Team Leader
Technocraze Computing Solutions Pvt. Ltd.
09.2023 - 08.2024
- Lead a team of 8 Supervisors (SMES & Team Leads), providing operational guidance to achieve RCM process goals and performance targets.
- Managed large teams (60+ FTEs), ensuring productivity, quality, and adherence to client SLAs.
- Monitored office-level collections performance and AR aging, implementing targeted actions to improve cash flow and minimize outstanding balances.
- Oversee supervisor-level client communication, coaching teams to handle queries effectively and minimize escalations.
- Documented challenges related to insurance collections and AR aging, led regular review meetings to resolve issues and streamline processes.
- Coordinate with Training teams to ensure new hires are trained on client guidelines, US healthcare workflows, and Practice Management Systems (PMS) before production.
Sr. Process Associate
Technocraze Computing Solutions Pvt. Ltd.
04.2021 - 06.2021
- Managed billing, aging, and posting operations for assigned clients, ensuring accuracy and timely processing.
- Trained new resources on processes to enhance team capabilities and maintain operational efficiency.
- Collaborated with offices to achieve over 85% reduction in aging accounts, significantly improving cash flow.
- Acquired in-depth understanding of PMS ledger functions during training sessions.
- Consistently maintained performance above the required process targets, ensuring high-quality standards, and was awarded AR of the Month for surpassing the set targets
Team Leader
Technocraze Computing Solutions Pvt. Ltd.
01.2022 - 08.2023
- Managed a team of 15-20 members and maintained daily attendance checks for them.
- Led newly onboarded clients to increase their monthly insurance collections by a minimum of 2.5 to 3.5 times.
- Awarded awarded 'TL of the Month' twice in recognition of my continuous contribution to increasing collections for our clients and reducing their accounts receivable numbers.
- Directed office operations to enhance collection rates and decrease aging figures.
- Handled a combined aging inventory of claims totaling over $6 million and assisted the process manager in bringing it down to $1.8 million.
- Maintained clients with a combined total inventory of approximately 30K Insurance claims.
- Maintained offices inventory with over 20K Insurance claims.
- Collaborated with the client to help them recover their overstocked TFL Inventories and reduce their write-offs.
Subject Matter Expert
Technocraze Computing Solutions Pvt. Ltd.
07.2021 - 12.2021
- Honored with 'SME of the Month' for significant contributions to office improvements.
- Assisted clients in reducing AGING Balance across old aged buckets by over 90%.
- Collaborated with the clients to understand their requirements
- Resolved client queries and facilitated effective communication through dedicated channels.
- Worked with team members to achieve performance above process targets while upholding high-quality standards.
- Assisted the team lead in training new resources and made them aware of the process guidelines.
- Handled team queries and solved their doubts to help them achieve good quality.
Process Associate
Capline Services Pvt. Ltd
05.2019 - 04.2021
- Managed operations across 17 practice locations, contributing to a significant reduction in aging accounts receivable.
- Facilitated a 60% improvement in aging accounts receivable across multiple offices.
- Been awarded Performer of the Month five times for consistently putting effort into resolving old claims while exceeding the set standards for quality and production
- Consistently maintained performance above the required process targets while ensuring high-quality standards
- Supported team lead in training new resources, enhancing team capability and process knowledge.
- Gained extensive knowledge of the ledger understanding and the insurance claim processing guidelines
- Worked as an AR associate for the healthcare practice situated in Texas.
Process Associate
I Energizer
09.2018 - 03.2019
- Handled sales and service queries for Domino's Pan India operations, ensuring customer satisfaction and efficient issue resolution
- Maintained performance above required process targets, upholding high-quality standards in service delivery
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Commerce -
National PG College
01.2020
Intermediate School -
Police Modern School
01.2017
Skills
- Revenue Cycle Management
- Denial Management
- Healthcare compliance
- Process optimization
- Training and Development
- Team Leadership
- Team motivation
- Client Communication
- Problem-Solving
- Analytical Skills
Websites
Languages
- Hindi
- English
Work Preference
Job Search Status
Open to workLocation Preference
HybridOn-SiteSalary Range
₹1200000/yr - ₹1800000/yrTimeline
Assistant Manager
Technocraze Computing Solutions Pvt. Ltd.
01.2025 - Current
Deputy Manager
Savista Global Solutions Pvt. Ltd.
09.2024 - 12.2024
Sr. Team Leader
Technocraze Computing Solutions Pvt. Ltd.
09.2023 - 08.2024
Team Leader
Technocraze Computing Solutions Pvt. Ltd.
01.2022 - 08.2023
Subject Matter Expert
Technocraze Computing Solutions Pvt. Ltd.
07.2021 - 12.2021
Sr. Process Associate
Technocraze Computing Solutions Pvt. Ltd.
04.2021 - 06.2021
Process Associate
Capline Services Pvt. Ltd
05.2019 - 04.2021
Process Associate
I Energizer
09.2018 - 03.2019
Bachelor of Commerce -
National PG College
Intermediate School -
Police Modern School