Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yogita Aswani

Jaipur,RJ

Summary

Proven Process Associate with a track record of enhancing workflow management and customer service excellence at Amazon. Skilled in report analysis and dispute resolution, I have significantly contributed to process efficiency and client satisfaction. My adeptness in call management and issue research has driven notable improvements in operational productivity and customer retention.

Overview

3
3
years of professional experience

Work History

Process Associate

Amazon
08.2021 - 05.2022
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.

Process Associate

I Globe Solutions
01.2019 - 06.2021

In my role at iGlobe Solutions, I leveraged my customer service expertise to drive sales and exceed targets. My responsibilities included prospecting new clients, managing sales pipelines, and executing strategic sales plans. I consistently demonstrated an ability to understand customer needs, offer tailored solutions, and close deals effectively. My proactive approach and keen understanding of sales processes contributed to significant revenue growth and client retention.

Education

Bachelor of Arts -

MDSU
Ajmer
05.2023

High School Diploma -

Mangal Newton School
Beawar
05.2019

Skills

  • Workflow Management
  • Report Analysis
  • Process flows
  • Dispute Resolution
  • Call Management
  • Issue Research

Timeline

Process Associate

Amazon
08.2021 - 05.2022

Process Associate

I Globe Solutions
01.2019 - 06.2021

Bachelor of Arts -

MDSU

High School Diploma -

Mangal Newton School
Yogita Aswani