Anime
Yogitha Gurramkonda
Salesforce Analyst
Bangalore
Summary
Experienced Salesforce analyst with 4.5 years of expertise in Salesforce administration and business analysis. Proficient in optimizing Salesforce platforms to drive business efficiency, streamline processes, and enhance user experiences. Adept at translating complex business requirements into functional Salesforce solutions, with a proven track record of delivering high-quality projects on time.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Salesforce Analyst
Deloitte
02.2023 - Current
- Led requirements gathering sessions with stakeholders, documenting business needs, and translating them into technical specifications for development teams.
- Developed and customized Salesforce solutions, including custom objects, fields, workflows, and validation rules, to enhance functionality and meet client requirements.
- Conducted data migration and management tasks, ensuring data integrity and accuracy during system transitions.
- Trained end-users on Salesforce best practices, driving adoption and improving overall user satisfaction.
- Collaborated with cross-functional teams to deliver Salesforce projects on time, adhering to Agile methodologies.
- Designed and generated complex reports and dashboards to provide actionable insights for senior management and clients.
- Provided ongoing support and troubleshooting for Salesforce users, addressing issues promptly to minimize downtime.
Salesforce Administrator
TCS
01.2020 - 01.2023
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
04.2001 -
High School Diploma -
04.2001 -
Skills
Salesforce CRM
Accomplishments
- Spot award and Applause award within one year of experience at Deloitte
- Received Star of the Month and Star of the Quarter awards by end users’ appreciation
- Continues progress in learning award and A bands.
- Best Innovative Encouragement Project
- Trailhead: Ranger
- Design of Satellite Path Tracking Antenna: An Exhibit
Model: ISRO
Certification
ITIL 4 foundation certification
Interests
Dance
AI
Non fictional books
Projects
- As the Deloitte Store front begins, I am working on enormous data corrections, particularly in reporting.
- I collaborated with our stakeholders on a critical data security initiative to ensure access was maintained.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Communication Excellence Certified
03-2023
Salesforce Analyst - Deloitte
02.2023 - Current
Dashboard – Build certification
11-2022
Cambridge English Certified – B2 level
05-2022
Salesforce Certified Administrator
04-2022
ITIL 4 foundation certification
05-2021
Salesforce Administrator - TCS
01.2020 - 01.2023
Hindustan University - Bachelor of Science, Electrical, Electronics And Communications Engineering
04.2001 -
Narayana Junior College - High School Diploma,
04.2001 -
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