Rohit Chakraborty
Hyderabad
Summary
Results-oriented Supply Chain Manager with over 6 years of experience in Supply chain, operations management and vendor management, specializing in process optimization, program management, and people management. Demonstrated success in delivering + in annual cost savings through strategic automation, data analysis, and cost management. Adept at building strategic stakeholder relationships in fluid and dynamic environments. Proficient in leveraging Excel and SQL to drive operational efficiency and decision-making. Proven ability to manage complex projects, meet multiple conflicting priorities, and foster innovation across globally managed service providers.
Overview
8
8
years of professional experience
Work History
Supply Chain Manager
Amazon
04.2024 - Current
- As Supply Chain Manager, I led the 3P Trailer program, resulting in $521K savings YTD by streamlining the trailer removal process through strategic analysis and deep dive
- Additionally worked with BA team to build multiple dashboards utilized by the operations team to reduce their AHT by ~3.5min per disruption
- I created scorecard dashboard for the team along with the key components and normalization factor which would is utilized for performance management of the agents and helps us monitor and manage key performance indicators (KPIs) relevant to our operations
- Created a mechanism using SLACK automation which enables other ops managers to submit an intake request for stand work misses which is also being utilized in performance management
- Skills used: Cost Reduction and Management, Supply Chain Optimization, Operational Efficiency, Strategic Planning, Leadership and Team Development, Advanced Data Analysis, Data Visualization
Manager I, Operations
Amazon
11.2021 - 03.2024
- As Operation Manager I, I implemented externalization feature and worked with various stakeholders to fully deprecate email workstream, saving $150K
- I worked with the Quality team to ensure proactive mechanism is implemented through data analysis and tracking to improve the team’s overall Quality score to 100%
- Developed multiple VB script to automate shift wash reports and agent task count
- Collaborated with multiple Stakeholders to drive data driven weekly business calls with root cause analysis, which helped drive one of the major operations defects down to 30%
- Leading multiple sync up calls with different stakeholders, as a primary POC for escalations, was able to successfully complete on the deliverables requested by the team, such as State/Region Wise case creations which has increased the case creation compliance of regions by 86% and helped in driving the defects down to 50%
- Managed headcount to address volume fluctuations, achieving consistent SLA targets of 95% for Operations
- Created multiple SOPs and Stand works
- As an engagement POC for entire org had driven multiple engagement activities successfully
- Skills used: Vendor Management and business relationship management, Performance Metrics, Cross-Functional Collaboration, Automation projects, Critical thinking, Operational Coordination
Process Lead and Transportation Specialist
Amazon
10.2018 - 10.2021
- As Process Lead and Transportation Specialist, I managed a team to implement strategies that resulted in significant productivity gains and performance improvements
- My leadership in process optimization directly contributed to enhanced operational metrics and efficiency
- Skills used: Structured problem solving, Process Optimization and timeline management, Productivity Improvement, Performance Metrics Analysis, Lean Management
Seller Support Associate
Amazon
08.2016 - 10.2018
- As a seller support associate assisted sellers with account setup, product listings, and operational issues
- Providing guidance on Amazon policies and best practices
- Skills used: account management, Cross-functional Collaboration
Education
B. tech - Computer Science Engineering
ICFAI UNIVERSITY
Tripura01.2015
C.B.S.E - Science (10+2)
Kendriya Vidyalay
Happy Valley, Shillong01.2011
I.C.S.E - Matriculation (10)
St.Edmunds
Shillong01.2009
Skills
- Cost Reduction and Management
- Supply Chain Optimization
- Operational Efficiency
- Strategic Planning
- Leadership and Team Development
- Advanced Data Analysis
- Data Visualization
- Vendor Management and business relationship management
- Performance Metrics
- Cross-Functional Collaboration
- Automation projects
- Critical thinking
- Operational Coordination
- Structured problem solving
- Process Optimization and timeline management
- Productivity Improvement
- Performance Metrics Analysis
- Lean Management
- Account management
- Cross-functional Collaboration
Accomplishments
- Led the 3P Trailer program, resulting in $521K savings YTD by streamlining the trailer removal process.
- Built multiple dashboards to reduce agent AHT by ~3.5 min per disruption.
- Created a scorecard dashboard for performance management of agents.
- Completed 150+ Interviews for hiring Trans Spec.
- Implemented externalization feature, saving $150K by fully deprecating email workstream.
- Worked with Quality team to improve overall Quality score to 100%.
- Developed VB scripts to automate shift wash reports and agent task counts.
- Collaborated with stakeholders to drive data-driven weekly business calls, helping reduce a major operations defect by 70%.
- Managed headcount to achieve consistent 95% SLA targets for Operations.
Professionaloverview - Summary
Results-oriented Supply Chain Manager with over 6 years of experience in Supply chain, operations management and vendor management, specializing in process optimization, program management, and people management. Demonstrated success in delivering + in annual cost savings through strategic automation, data analysis, and cost management. Adept at building strategic stakeholder relationships in fluid and dynamic environments. Proficient in leveraging Excel and SQL to drive operational efficiency and decision-making. Proven ability to manage complex projects, meet multiple conflicting priorities, and foster innovation across globally managed service providers.
Personal Information
- Father's Name: Mr. Debi Prasad Chakraborty
- Date of Birth: 07/18/92
Timeline
Supply Chain Manager
Amazon
04.2024 - Current
Manager I, Operations
Amazon
11.2021 - 03.2024
Process Lead and Transportation Specialist
Amazon
10.2018 - 10.2021
Seller Support Associate
Amazon
08.2016 - 10.2018
B. tech - Computer Science Engineering
ICFAI UNIVERSITY
C.B.S.E - Science (10+2)
Kendriya Vidyalay
I.C.S.E - Matriculation (10)
St.Edmunds
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