Yugandhar Sandra

Dynamic Senior Manager with extensive experience at Mobisy Technologies, excelling in project management and team leadership. Proven track record in driving successful SaaS implementations and enhancing client onboarding processes. Skilled in stakeholder engagement and process documentation, fostering collaboration across teams to achieve business objectives, and optimize operations.

• Team leadership: successfully led a squad of 10 members, managing a substantial CMMR of nearly 1 crore in the West Zone for the past two years, with zero manpower churn
• NPS performance: Achieved a remarkable 90% NPS for 90% of accounts consistently over two years, demonstrating my commitment to client satisfaction
• Account management: Handled over 50 accounts in the last two years, currently overseeing 40 accounts, ensuring tailored service and support
• Churn prevention: Implemented a thorough understanding of each account's needs and conducted quarterly service reviews with stakeholders, resulting in zero churn. Examples of mitigating churn are HRI, which currently grew from 4L MRR to 8L MRR; USV, from non-Golive to currently full-fledged SFA; and Polit of DMS, which grew from 0 MRR to 3L MRR. Double House, from churn to DMS rollout, and full-fledged SFA grew from 1L MRR to approximately 3L MRR, and many more
• Growth initiatives: Achieved growth in importing MRR by identifying and demonstrating underutilized modules and newly developed features to clients every quarter, while reviewing customer service

• Entrepreneurship
• Coaching
• Traveling
• Movies