YUGESWARAN M
DINDIGUL
Summary
Experienced professional with focus on team leadership and customer service. Adept at managing daily operations, resolving issues, and ensuring smooth workflow. Strong communication skills and ability to motivate staff, driving productivity and customer satisfaction. Results-driven Assistant Manager with strengths in insurance claims processing and client relationship management. Resolves client inquiries efficiently, enhancing customer satisfaction and loyalty. Implements streamlined processes that improve operational accuracy and support strategic decision-making.
Overview
11
11
years of professional experience
Work History
Assistant Manager - CLAIMS
STAR HEALTH AND ALLIED INSURANCE
Chennai, Tamil nadu , India
12.2022 - Current
- Processed insurance claims efficiently, working closely with clients to gather necessary documentation and expedite approvals.
- Resolved insurance-related queries from clients promptly, delivering exceptional customer service and support.
- Developed and maintained strong relationships with insurance providers, enhancing service levels and client satisfaction.
- Validated insurance and advised patients of benefits and coverage.
- Prepared detailed insurance reports and presentations for senior management, supporting strategic decision-making processes.
- Collaborated with finance teams to reconcile insurance invoices and payments, maintaining accurate financial records.
- Implemented a digital filing system for insurance documents, streamlining processes and improving access to information.
- Oversaw approvals and rejections of lines of credit for commercial, real estate and personal loan applications.
SENIOR CLAIMS EXECUTIVE
VIDAL HEALTH TPA
chennai, Tamil nadu , India
03.2022 - 12.2022
Claim Executive
STAR HEALTH AND ALLIED INSURANCE
chennai, Tamil nadu , India
11.2014 - 12.2018
Education
Master of Science - COMPUTER APPLICATION
KARUNYA UNIVERSITY
Coimbatore, IN-TN01-2014
Bachelor of Arts - COMPUTER APPLICATION
Madurai Kamaraj University
Dindigul, TN01-2011
Certificate of Higher Education - Mathematics , Computer science
VIDHYAPARTHI HIGHER SECONDRY SCHOOL
Dindigul, TN01-2008
Skills
- Customer relationship management
- Insurance claims processing
- Financial reconciliation
- Digital filing systems
- Team collaboration
- Problem solving
Languages
English
Proficient
C2
Tamil
Proficient
C2
Preferable work location
- MADURAI
- DINDIGUL
- TRICHY
Timeline
Assistant Manager - CLAIMS
STAR HEALTH AND ALLIED INSURANCE
12.2022 - Current
SENIOR CLAIMS EXECUTIVE
VIDAL HEALTH TPA
03.2022 - 12.2022
Claim Executive
STAR HEALTH AND ALLIED INSURANCE
11.2014 - 12.2018
Master of Science - COMPUTER APPLICATION
KARUNYA UNIVERSITY
Bachelor of Arts - COMPUTER APPLICATION
Madurai Kamaraj University
Certificate of Higher Education - Mathematics , Computer science
VIDHYAPARTHI HIGHER SECONDRY SCHOOL