Yukti Makkar

• Spearheaded the implementation of cutting-edge Microservices architecture and advanced cloud platforms, driving innovative solutions that addressed customer needs and pioneered new technology trends; reduced time-to-market by 40% and increased scalability by 75%.
• Led Development teams of ranging between 11-25 individual contributors in executing Commerce development projects, guaranteeing timely releases and delivering high-quality solutions. Collaborated closely with anchor customers to revolutionize mid-segment offering business models, fueling the rapid growth and market dominance of Sterling OMS with it being a 150 Million USD business.
• Transformed customer satisfaction, elevating the net promoter score from 70 to 90 , with a remarkable 94% reduction in escalations globally.
• Orchestrated resource allocation strategy, reallocating personnel and optimizing workflows, leading to a 30% increase in team productivity and a 40% reduction in project delivery time.
• Administered budget management process, identifying areas of cost inefficiencies especially around the tools used and implementing corrective actions that resulted in a 10% decrease in spending while maintaining high-quality deliverables.
• Championed a comprehensive employee development program, leveraging data-driven insights and tailored coaching methodologies to enhance skills and drive career growth, resulting in a 50% increase in internal promotions, and retaining 100% of women workforce in the team with increasing roles and responsibilities.
• Initiated the integration of " AI" into CBSE curriculum, revolutionizing education strategies at IBM Software Labs.
• Architected the Career & AI Skills Roadmap , transforming the global workforce into future-ready experts at IBM.
• Spearheaded product-firsts: "Order Service" microservices and cutting-edge hybrid cloud solutions within a remarkable 6-month timeframe positively influencing 150 Million US Dollars business .

· Optimized Project Management: Spearheaded efficient project management, ensuring seamless communication through regular status meetings and timely reports, fostering transparency and accountability.

· Rapid Risk Mitigation : Identified and swiftly resolved critical risks, ensuring their closure within specified timelines, safeguarding project integrity and progress.

· Seamless Cross-Functional Collaboration: Orchestrated effective communication and collaboration among diverse global teams, uniting Development, Quality Assurance, Documentation, Dev Operations, Offering Management, Legal, and Security teams for unified project success.

· Milestone-Centric Planning: Developed meticulous project schedules and plans, vigilantly tracking key milestones, guaranteeing alignment with organizational objectives and deadlines.

· Agile Transformation Expertise : Led the transition from traditional waterfall development methods to Agile processes, driving transformative changes in project management, development, and delivery.

· Process Optimization and Adherence : Implemented invaluable support to Engineering teams with process enhancements, ensuring strict adherence to IBM SW delivery processes and facilitating agile adaptation over a transformative 6-year period.

· Market-Driven Strategies: Proactively discerned market demands, collaborating strategically with cross-functional teams to formulate and execute impactful go-to-market strategies, ensuring market relevance and product success.

· Architect of Transformation : Drove organizational evolution from on-Premise product offerings to Cloud-based solutions, catalyzing a paradigm shift and ensuring the company's competitive edge and market leadership.