

Career spanning close to 9 years of successful career with diverse roles distinguished by commended performance across Retail Store Operations Management. Consistent track record of managing retail store operations including customer services, inventory control, sales operations & general administration in compliance with SOP’s. Defined continuous process improvement, formulated short & long-range tactical planning, and improved operational processes to reduce shrink and achieve optimal profitability. Formulated strategies to meet changing customer needs / expectations, thereby resulting into increase in market share and sales volume. Competency entails in, Inventory & Stock Management, SOP Implementation, Profitability & Revenue Management and Planning & Implementation of Visual Merchandising Strategies. Bagged several award and recognition for active contribution in turning around the business; achieved Best Store Manager Award - Pan India for showcasing exceptional performance. Implemented Business Development & Merchandising Strategies for categories; suggested initiatives for improving revenue of assigned category. Monitored delivery of high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs with effectively streamlining the process. Key People Leader. Resolved problems as well as promoted a positive work environment. Experienced store manager with a proven ability to oversee large-scale retail operations, demonstrating expertise in driving sales, managing budgets, and leading dynamic sales teams. Adept at enhancing customer satisfaction by focusing on key touchpoints and ensuring compliance with operational standards, resulting in significant business growth and profitability in diverse markets including Hyderabad and Kinshasa Congo.
MS Office Suit
Maya 3D Modeling (Graphic design)
Retail Store Operations
Inventory / Store Management
Visual Merchandising
Profitability & Revenue Management
Customer Service Excellence
Vendor Management
Training & Knowledge Sharing
Team Management & Leadership