Yuvaraj Kandasamy

• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Involved in all testing procedures and wrote test cases and scenarios for development team.
• Provided updated patches for operating systems and system configuration to improve efficiency 100%.
• Prepared in-depth reports for each project managed and updated documentation as changes occurred.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 99%.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Provided training to end users on new and updated systems and software.
• Interacted with clients to resolve issues and answer software-related questions.
• Assisted in development of system security protocols.
• Developed and implemented preventive maintenance procedures.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Tested new software and hardware prior to deployment.

PROJECT – Marketing and Sales Services - (MS&S)

Client : Ford Motor Company

• Identified and acquired appropriate third-party solutions to integrate into development processes.
• Formulated strategies for application development framework creation and developmental processes.
• Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
• Spearheaded technical discussion roundtables to track progress and optimize future resource distribution.
• Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
• Supervised aspects of development teams such as hiring, training, salary administration and remedial assignments.
• Designed best practice documentation for development.
• Applied DevOps practices to better integrate disparate efforts within multi-team projects.
• Analyzed and developed technical solutions to meet business requirements.
• Performed unit and comprehensive testing to drive functional and technical deliverables.

PROJECT – FORD – IT Cyber Security and Control

Client : Ford Motor Company

• Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
• Conducted security audits to identify vulnerabilities.
• Performed risk analyses to identify appropriate security countermeasures.
• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
• Recommend improvements in security systems and procedures.
• Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Implemented security measures to reduce threats and damage related to cyber attacks.

FORD – Application Management (MS & S - EU) Marketing and Sales

Client : Ford Motor Company

• Technologies : Microsoft SharePoint, Designer 2010, InpoPath2010, IIS Server.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Trained and mentored junior developers and engineers, teaching skills in Digital Worker and working to improve overall team performance.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Demonstrated experience and good hands-on programming experience C#. NE, Python and Angular.
• Worked with development teams to correct problems and run test scenarios.
• Updated job knowledge by studying state-of-the-art development tools and programming techniques and participating in educational opportunities.

Ford Motor Company - Human Resources:

• Technologies : Microsoft SharePoint, 2010, InpoPath2010, IIS Server.
• Obtained approval of concepts by submitting rough drafts to management or to client.
• Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
• Established user-friendly design system to increase user experience and satisfaction.
• Produced multiple uses to better understand user needs.
• Developed and maintained comprehensive library of design assets for easy access and reuse.
• Analyzed user behavior and feedback to optimize design and user experienced flow diagrams and prototype.