Yuvaraj M
Chennai
Summary
Experienced and Qualified Automobile Sales and Process Trainer with 22+ years of success in developing and delivering effective sales training programs. Skilled in identifying customer needs, building rapport, and increasing sales. Seeking situation that allows me to use my knowledge to gain business for the company and to bring about positive change. Successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. I would prefer to drive the team with defined processes, rather than supervising.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freelancer/ Director Contractor
myTVS / Servion Global Solutions Pvt LTD
Chennai
10.2023 - Current
- Trained and mentored new personnel hired to fulfill various roles
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and workflow management.
- Developed individualized training plans to achieve staff readiness.
Sr. Project Coordinator
Servion Global Solutions Pvt LTD
Chennai
08.2021 - 10.2023
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Kept projects on schedule by managing deadlines and adjusting workflows
- Created job files for each project and maintained current data in each file
- Prepared meeting agendas and minutes for distribution and record keeping
- Assisted with onboarding newly hired staff members and coached on task prioritization
- Kept corporate and client information confidential, adhering to data safety measures
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success
- Responded to requests for information on materials to inquiring parties
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Reported regularly to managers on project budget, progress and technical problems
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Developed and implemented project plans and budgets to ensure successful execution
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
- Sourced, vetted, and managed vendors needed to accomplish project goals
- Facilitated workshops to collect project requirements and user feedback
- Analyzed project performance data to identify areas of improvement
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Monitored project progress, identified risks, and took corrective action as needed.
Trainer / Sales Coach
NOVO Management Consulting Pvt. Ltd
New Delhi
05.2018 - 06.2021
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Scheduled and taught in class and online courses to increase learning opportunities
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Recruited and trained new members of guest service team
- Prepared and presented supplementary learning material to support structured lessons
- Identified and recommended staff for key positions and departments
- Educated clients on proper use of products and systems
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Supported productivity increase and business growth through new hire training and mentoring
- Developed individualized training plans to achieve staff readiness
- Implemented diverse instructional methods, optimizing trainee engagement
- Analyzed team performance and identified opportunities for additional training
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Introduced standardized training for cohesive learning environments
- Recorded and edited videos to facilitate remote learning
- Contributed to reductions in employee turnover by revamping training programs
- Tracked attendance and evaluated progress for assigned trainees
- Implemented new training courses after assessing corporate data and identifying employee weaknesses
- Developed effective training plans based on department needs and objectives.
Field Trainer
Strategic Learning Solutions Pvt Ltd
New Delhi
06.2015 - 04.2018
- Developed and executed performance management programs to increase employee engagement and productivity
- Developed and implemented successful onboarding program
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees, and personal goals
- Utilized variety of instructional design methodologies to create effective learning experiences
- Provided coaching and mentoring to employees
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 15%
- Established and maintained quality control standards
- Facilitated virtual, in-person and blended learning sessions
- Built and maintained professional relationships with vendors and suppliers
- Designed and delivered web-based, self-directed learning materials
- Worked with vendors to customize courseware to accommodate business needs
- Analyzed and evaluated training effectiveness and program outcomes
- Developed job-specific competencies and performance standards
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and workflow management
- Trained and mentored new personnel hired to fulfill various roles.
Crusade Facilitator / Trainer / Process Definition
Innovative Training Solution
New Delhi
04.2008 - 09.2013
- Implemented systems and procedures to increase sales
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Prepared sales presentations for clients showing success and credibility of products
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training
- Resolved customer issues quickly to close deals and boost client satisfaction
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
M. Com Commerce - Commerce
D.B. Jain College
Chennai, Tamil Nadu03.2002
Skills
- Training and Development
- Automobile Sales Training
- Training methodologies
- Software knowledge
- Team management
- Planning and organization
- Recruiting
- Networking
- Customer Relation
- Relationship management
- Metrics and reporting
- Sales skills
- Process Training
- Project Management
- Teamwork
- Collaboration
- Presentation ability
- Stakeholder Management
- Sourcing Strategy
- Meeting management
- Data safety measures
- Personal development
- Training process improvement
- Written and oral communication
- Independent work
- Risk management
- Agile and Water flow
- Process and Product Training
- Monitoring participant workflow
- In-class and online teaching
- Adapting to changing environment
- Content evaluation
- New hire training
- Standardized training
- Recruitment and training
- Instructional presentations
- Employee turnover reduction
- Individualized training plans
Certification
- Certified Trainer- Toyota, Mahindra & Mahindra, Nissan & Datsun, Ford and Royal Enfield
- Scrum Master Certified (SFC & SMC)
- Nice ACD (Administrator Certification)
Languages
- Tamil
- English
- Hindi
- Malayalam
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
Timeline
Freelancer/ Director Contractor
myTVS / Servion Global Solutions Pvt LTD
10.2023 - Current
Sr. Project Coordinator
Servion Global Solutions Pvt LTD
08.2021 - 10.2023
Trainer / Sales Coach
NOVO Management Consulting Pvt. Ltd
05.2018 - 06.2021
Field Trainer
Strategic Learning Solutions Pvt Ltd
06.2015 - 04.2018
Crusade Facilitator / Trainer / Process Definition
Innovative Training Solution
04.2008 - 09.2013
M. Com Commerce - Commerce
D.B. Jain College
- Certified Trainer- Toyota, Mahindra & Mahindra, Nissan & Datsun, Ford and Royal Enfield
- Scrum Master Certified (SFC & SMC)
- Nice ACD (Administrator Certification)
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