Hari Krishna Boggarapu
Bengaluru
Summary
- I possess 7 years of IT experience, with a specialized focus of 3.8 years as a ServiceNow Developer, where I've honed skills in designing, implementing, and maintaining ServiceNow solutions.
- In-depth knowledge of ITSM processes including Incident, Problem, Change, and Service Catalog Management.
- Strong in ServiceNow platform development, script includes, business rules, UI policies, client scripts, and workflows.
- Defining users, groups, and roles and managing access permissions to align with client requirements.
- Proficient in customizing forms, fields, and user interfaces within ITSM applications to align with business requirements.
- I have implemented automated ITIL access provisioning through Service Requests, streamlining access management within ServiceNow.
- Experience with configuring email notifications, approvals, and reporting.
- I have experience working with workflows, SLAs, and managing import and update sets in ServiceNow to ensure seamless process automation and data management.
Overview
4
4
years of professional experience
Work History
Senior Engineer
Servion Global Solutions Pvt Ltd
Bengaluru
12.2022 - 05.2024
- Developed and maintained the ServiceNow platform, focusing on ITSM modules.
- Following the Agile process for developing the client requirements through stories
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Configured the ServiceNow platform to ensure efficient operations.
- Designed and implemented customizations, aligning business rules with company processes.
- Improved user experience by providing intuitive self-service options, applying tailored UI policies, and client scripts to Service Catalogs based on client and end-user requirements.
- Created and managed notifications, reports, and ACLs based on specific requirements.
- Provided prompt technical support to resolve issues and assist users.
- Worked on SLA definitions and managed incident and problem management processes.
Senior Engineer
Servion Global Solutions Pvt Ltd
Bengaluru
06.2021 - 12.2022
- Provided technical assistance and training to end users on the use of ServiceNow.
- Implemented system integrations with external applications using web services, APIs, and JDBC connectors.
- Developed reports and dashboards in ServiceNow
- Created new application menus, modules, fields, and tables as per the client's requirements.
- Loaded data into ServiceNow by using Data Source, Import Sets, and Transform Maps
Senior Engineer
Servion Global Solutions Pvt Ltd
Bengaluru
02.2020 - 06.2021
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
- Configured and implemented new applications in ServiceNow to meet business needs.
- Identified potential process improvements and worked with stakeholders to improve system efficiency.
- Responsible for handling user administration, creation of groups, and roles.
- Creating and maintaining catalog items, record produces, and order guides, variable sets.
Education
Bachelor of Science - Computer Science
Alfa College of Engineering & Technology
Allagadda07-2010
Skills
- ServiceNow ITSM
- Incident/Problem/Change management
- Service Catalogs
- SLA configuration
- REST APIs
- Automation
- Workflow/Flow Designer
- Scheduled Jobs
- Customizations
- Client scripts
- Business rules
- Data policies
- UI Policies
- Script Includes
- ServiceNow administration
- User & Group Management
- Instance Upgrades
- Performance Tuning
- Admin activities
- Notifications
- Update sets
- SLA
- Platform Security
- ACLs
- Reports & Analytics
- Reports & Dashboards
- Knowledge Articles
Timeline
Senior Engineer
Servion Global Solutions Pvt Ltd
12.2022 - 05.2024
Senior Engineer
Servion Global Solutions Pvt Ltd
06.2021 - 12.2022
Senior Engineer
Servion Global Solutions Pvt Ltd
02.2020 - 06.2021
Bachelor of Science - Computer Science
Alfa College of Engineering & Technology
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