Yuvaraj Selvam
Network Voice Engineer
Puducherry
Summary
Focused Network Systems Administrator bringing more than 8.5 years of diversified network VoIP expertise in Cisco IPT, SBC's & SIP. Excels at identifying and solving technical issues.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Network Voice Lead
Infosys
Chennai
03.2022 - Current
Providing Tier 3 SBC support for around 40+ Genesys Cloud Customers.
- Managing and providing operation level support for Oracle Acme 4500/6300 Series SBC's.
- Worked on migrating the SBC product from Oracle ACME to Ribbon Series SBC.
- Managing and providing operation level support for Ribbon 5K/7K Series SBC ,PSX & EMS.
- Managing and Upgrading Netscout NgeniusOne and Infinistream tools.
- Packet Analysis and Debugging based on SIP protocol.
- Document and Present RCA for SBC outages.
IT Analyst
TCS
Chennai
06.2015 - 03.2022
- Plan, Implement, manage and monitor Belk Enterprise Voice Network across the 300 Retails stores in US region.
- Provide Vendor coordination and support
- Responsible for day-to-day operations in the Voice platform which includes CUCM and Avaya PBX
- Voicemail configuration and Call Handler management in Cisco Unity Connection & Cisco Unity Express.
- H.323 Gateway troubleshooting and debugging.
- Migrated Client’s Legacy PBX setups to Cisco in 240 sites
Education
B.Tech - Electrical, Electronics And Communications Engineering
Sri Manakula Vinayagar Engineering College
Puducherry 03.2011 - 05.2015
Skills
Cisco IPT (CUCM,CUC,CUE)
SBC (Oracle Acme, Ribbon, CUBE, Audiocodes)
Gateways (Cisco H323, MGCP) and Adtran Gateways
ENUM servers, Ribbon Policy Server
Ticketing Tools : CA SDM, ServiceNow, Salesforce
Monitoring Tools: Solarwinds, CA Spectrum, NgeniusOne, Zabbix, Graffana, Nimsoft
Protocols: SIP,RTP,SRTP,TLS,ISDN,TCP,UDP
Wireshark,Putty,WinSCP,
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Voice Lead
Infosys
03.2022 - Current
IT Analyst
TCS
06.2015 - 03.2022
B.Tech - Electrical, Electronics And Communications Engineering
Sri Manakula Vinayagar Engineering College
03.2011 - 05.2015