Yuvarajan Balan
Chennai
Summary
Accomplished Quality Assurance Lead with abundant knowledge of industry practices, processes and quality management. Familiar with quality cost concepts and techniques coupled with passion for continuously improving revenue growth and operations through high-quality products.
Overview
13
13
years of professional experience
Work History
Senior QA Lead
VERIZON
Chennai
04.2022 - Current
- Developed test plans, strategies, and cases to ensure product quality.
- Mentored team members in the development of QA processes and procedures.
- Evaluated existing automation frameworks and recommended improvements.
- Conducted root cause analysis and identified corrective actions for software defects.
- Created automated scripts using Selenium WebDriver, Java, and TestNG.
- Developed detailed bug reports with steps to reproduce issues.
- Collaborated with developers and stakeholders to resolve technical issues quickly.
- Implemented continuous integration process using Jenkins server for automation execution cycles.
- Performed exploratory testing techniques such as pairwise testing and boundary value analysis.
- Managed multiple projects simultaneously ensuring deadlines are met within budget constraints.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Senior Associate
Cognizant Technology Solutions
Chennai
12.2011 - 03.2022
- Conducted research to identify new market opportunities.
- Developed and implemented strategies for increasing customer satisfaction.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Maintained up-to-date knowledge of industry trends and regulations.
- Established relationships with key stakeholders across the organization.
- Coordinated cross-functional teams in completing projects on time and within budget.
- Negotiated contracts with vendors, suppliers, and partners.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
- Prepared presentations for internal review boards on proposed projects.
- Monitored performance metrics to assess effectiveness of operational processes.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
- Managed schedules, customer service and project planning.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Bachelor of Engineering - Electronics And Instrumentation
Jaya Engineering College
Chennai04.2011
Skills
- Selenium
- Java
- JIRA
- Jenkins
- Git
- Decision-Making
- Testing Analytics
- Test Plans and Test Methodologies
- Test Scheduling
- Test Program Development
- Results and Deadline-Driven
- Automated Testing Frameworks
- QA
- Strong Problem Solver
- Collaborative Team Player
- Defect Tracking and Reporting
- Cross-Functional Team Collaboration
- Time Management and Organization
- Manual Testing
- Automation Scripting
Timeline
Senior QA Lead
VERIZON
04.2022 - Current
Senior Associate
Cognizant Technology Solutions
12.2011 - 03.2022
Bachelor of Engineering - Electronics And Instrumentation
Jaya Engineering College
Similar Profiles
Gerrick McPhearsonGerrick McPhearson
Manager, Business Development, National Fiber Deployment at VerizonManager, Business Development, National Fiber Deployment at Verizon
Michael HancockMichael Hancock
Cable Splicer at VerizonCable Splicer at Verizon
Amiah MellinAmiah Mellin
Salesperson at VerizonSalesperson at Verizon