Yuvarani Bollineni
Bangalore
Summary
Results-oriented Business Support Senior Specialist at SAP India, proficient in operational excellence and data analytics. Orchestrated initiatives that improved team efficiency and compliance, attaining 100% quality across projects. Authority in project management and stakeholder engagement, utilizing analytical expertise to deliver actionable insights that inform strategic decision-making.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Support Senior Specialist
SAP India
Bangalore
01.2021 - Current
- Conduct Business Reviews to ensure operational consistency and engage all relevant stakeholders in monitoring of key performance indicators such as Utilisation, dACV, Forecast Accuracy, and P&L.
- Collaborate with Regional Leaders across multiple time zones, ensuring effective coordination and communication within a globally dispersed team.
- Developed and delivered presentations to key stakeholders at all organizational levels, demonstrating proficiency in effectively communicating critical business insights.
- Steered complete spectrum of tasks associated with supporting and collaborating with unit leaders, enhancing management and execution of business operations to boost team efficiency and achieve strategic goals.
- Applied Analytical Skills to evaluate complex business data, providing actionable insights that guide management decisions and strategy development.
- Matter Expert in Utilization Tracking - Specialized in activity recording, tax compliance, and quality tracking to enhance operational efficiency and ensure regulatory adherence.
Business Support Specialist
SAP Labs India Pvt Ltd
Bangalore
01.2011 - 01.2021
- Executed day-to-day operations with a focus on timeliness and high quality, ensuring rapid resolution of ad-hoc issues to maintain optimal business functions.
- Oversaw internal projects as primary contact for various work streams, facilitating implementation of new processes to achieve strategic objectives.
- Managed quality assurance processes within Application Management Services, ensuring adherence to standards and consistent performance.
- Coordinated cross-departmental efforts to monitor progress and align initiatives with overall business strategies, fostering organisational coherence.
- Facilitated outbound travel for Indian nationals while serving as the sole point of contact for travel-related inquiries and assistance.
- Advise project managers on selecting suitable visa categories, enhancing project execution and compliance with legal and regulatory requirements.
- Drove Continuous Improvements in operational processes, compliance measures, and service portfolio efficiency to enhance overall organisational effectiveness.
- Served as the business lead for the project creation process, defining and documenting requirements for an automation tool.
- Leveraged project management expertise, including agile methodologies and Atlassian tools like Jira, to optimize cross-functional team processes.
- Led a team of 3 employees, consistently achieving zero delays and maintaining 100% quality across all project requests.
- Successfully created and tracked an average of 650 projects annually.
- Optimised customised invoicing processes for sales order and invoicing, ensuring accurate and timely billing to support financial operations, and also led a team.
- Leveraged expertise in visa processing for business, work, and international business travel (IBT) assignments across multiple countries, ensuring 95% visa approval and 100% compliance with international regulations.
- Developed cost optimization reports to assist project managers in selecting the most cost-effective visa types.
- Processed an average of work permits annually, including 21 L1 visas (19 approved) and 56 Australian work visas in one year.
- Monitored visa regulation changes, provided timely guidance to the team, and updated the wiki page with the latest work permit information.
- Organized a diverse range of events, including outbounds and Rewards and Recognition, averaging 4 to 10 annually, ensuring full compliance with regulations for each event.
Management Trainee
Daimler - European Data Center (Offshore)
Bangalore
01.2008 - 01.2010
- Managed IT infrastructure resources by handling estimation, budgeting, and procurement, ensuring alignment with technological needs and financial constraints.
- Generated staffing and utilisation reports while providing critical insights into workforce efficiency and resource allocation.
- Enforced IT security policies, promoting adherence to company standards to safeguard information systems and mitigate risks.
- Implemented business continuity plan to ensure continuous operations around the clock with keen focus on enhancing organisational resilience and operational readiness.
- Applied capacity planning strategies to optimise resource utilisation, supporting business objectives and maximising operational efficiency.
Education
Post Graduate Program - Project Management
University of Massachusetts Amherst - Online
01.2022
MBA - Human Resources Management
Sri Venkateswara University
Tirupati, AP01.2007
Bachelor of Science - Statistics, Mathematics, Computer Science
Sri Venkateswara University
Tirupati, AP01.2005
Skills
- Operational excellence
- Customer service
- Data analytics
- Process improvement
- Global compliance
- P&L management
- Organizational skills
- Business operations
- Cross-functional collaboration
- Problem solving
- Project management
- Process optimization
- Performance management
- People management
- Stakeholder engagement
- Microsoft Office Suite
- Workflow automation
- Project tracking tools
- OASM system
- SAP systems
- ISP knowledge
- SAC expertise
Work Authorization
Work Permit: Eligible to work in the USA under H-1B visa
Certification
- Diploma in Interior Designing, International Institute of Fashion Design, 2018
- Global Mobility Specialist, Worldwide ERC, 2017
Languages
English
First Language
German
Beginner
A1
Timeline
Business Support Senior Specialist
SAP India
01.2021 - Current
Business Support Specialist
SAP Labs India Pvt Ltd
01.2011 - 01.2021
Management Trainee
Daimler - European Data Center (Offshore)
01.2008 - 01.2010
Post Graduate Program - Project Management
University of Massachusetts Amherst - Online
MBA - Human Resources Management
Sri Venkateswara University
Bachelor of Science - Statistics, Mathematics, Computer Science
Sri Venkateswara University
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