Yuvraj Deshpande
Project Manager
Pune
Summary
- Completed Project Management Professional (PMP) from Vinsys IT Services Pune 13+ years experienced IT professional with Oracle based Banking Product i.e., Core Banking Solution having experience of Production Support Manager. Currently working as Project Manager in software delivery Team. Expertise in working with Datacenters. Handling as well as motivating to team of L1, assign tasks, take follow-ups. Establish key performance indicators (KPIs) and metrics to measure the performance of the support team. Allocate resources effectively to meet customer support demands. Collaborate with clients and business stakeholders to understand data integration requirements. Manage escalations from support agents when complex or sensitive customer issues arise. Resolve escalated issues in a timely and satisfactory manner. Continuously review and refine support processes to increase efficiency and effectiveness. Track and analyze these metrics to identify areas for improvement and make data-driven decisions. Plan and assign the DR-Drill activities. Involved in the VAPT as well WECCBS audit with PCI-DSS, RBI as well as NPCI auditors. Provide ongoing training and coaching to support agents to improve their skills and knowledge. Implement best practices and develop standard operating procedures (SOPs) for the support team. Maintain open and clear communication channels with other departments, such as sales, Implementation, Network, System, SSG, Business Analyst, CBS Development, CBS Testing, CBS QA, and marketing, to ensure alignment on customer related matters. Strong technical expertise on databases Oracle (19C_Cloud,11G/10g/9i/8i) on both Windows Server OS (2003,2008,2012,2022) as well as Linux environments. (Installations of Oracle, Database, creation of Tablespace, Creations of Schemas, Import and Export of Dump file, Synonyms and Grants and Resolving compilation errors and connectivity with CBS and WEBCBS applications). Expertise in SQL-PLSQL deployment and adequate knowledge on oracle Forms (4.5,6i), Reports (4.5,6i). Experienced in debugging as well as deploying Release SQL-Scripts, Function Stored Procedures, Cursors, Triggers, Packages, Sequences, Tables. Extensively used the utilities PL-Sql-Developer-9, Exam-diff and SQL
- Plus. Involved in creation and updates of several Packages. Plan and assign the activities downtimes for Applications and Clients for Server Patching and Oracle Patching Understanding of all testing methodologies on client/server as well as web-based applications. Experience in UAT Functional as well as sanity testing, currently working on Agile Methodology Experience in updating defects in Jira for multiple projects. Experience in updating bugs in Bugzilla for multiple projects. Provide ADHOC reports through SQL-PLSQL as per the client requirements as and when required. Installations various Java Based Clients on Linux Server like (SMS, ATM, UPI, IMPS, Mobile APPS, Email-Statements) Experienced of finding issues from Logs of CBS and Various Java Based Clients (SMS, ATM, UPI, IMPS, Mobile APPS, Email-Statements). Developed Server Reports from D2k (4.5 and 6i) and BIRT reports as per requirements of Clients.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Project Manager
Sarvatra Technologies Private
09.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Facilitated workshops to collect project requirements and user feedback.
Production Customer Support Manager (Core Banking System)- L2
Sarvatra Technologies Pvt Ltd Pune
01.2011 - Current
- Role: Production Customer Support Manager (Core Banking System)- L2:(2020-2024)
- Scope: Migration to Oracle 19C Cloud based WEBCBS from existing Oracle (11G) based CBS.
- Responsibilities:
- Presenting Demo of WEB Based software to the Bank.
- Execution of Project Planning.
- Strong proficiency in SQL and PL/SQL for data manipulation and data validation.
- Team building for the project assign task take day to day follow-up.
- Working on UAT datacenter: - UAT environment creations with help of System, Network as well as DBA
- Import and Export of existing data on UAT environment.
- Purification of data done on UAT as well as Production.
- Execute all migration scripts provided by QA Team.
- Apply all Release as well as hot Pix provided by QA Team.
- Worked on the backend testing.
- Worked on UAT Testing (Migration Testing, Sanity Testing) for WEBCBS.
- Cross verifying all reports with existing V/S new one.
- UAT of other products (ATM, IMPS, UPI, Mobile APP, SMS, H2H and SFMS/IDRBT) which depend on WEBCBS by deploying its gateways (Clients).
- Sanity testing, Feature testing, Functional testing, System testing, Compatibility testing, Retesting, Regression Testing, Performance testing, Load testing and stress testing in web-based applications.
- Participated in defect reviews with the developers, managers and business and presented the Defect reports in the defect review Meetings.
- Perform the Root Cause Analysis by verifying the logs, configurations, and check Jira before reporting an incident.
- Analyze source and target data systems to determine data mappings, transformations, and integration strategies Measure, report, and recommend performance Response Time Guidelines/SLAs.
- Worked on Workflows, Email triggers, Queue and Case management.
- Training gave to Bank officials, EDP Department and all Staff new WEBCBS application which are having various products like (General Ledgers, Account Opening, Closing, Cashier system, Transactions, Remittance, Bills, Share, Government Securities, Mutual Funds, Deadstock’s Lockers, Passbook, checkbook, RC, Registrations, Third Party Transactions, Standing Instruction Job executions, All types of Interest calculations, EOD-BOD).
- Identify and implement performance tuning techniques to enhance data integration processes and minimize processing time.
Production Customer Support Team Leader (At Client Side)
EBZ Online PVT LTD Pune
01.2003 - 01.2011
- Role: Production Customer Support Team Leader (At Client Side):
- Scope: -Customer production technical support at the client side UCBS as well as District Central Co-operative Banks (D.C.C)
- Responsibilities:
- Installation of Servers Red-Hat Linux.
- Installation of Oracle like (8i,9i,10G, XE)
- Import and Export of First day online Dump for a particular bank.
- Setups for all structure reports, Printer, setup of Passbook, DD, FD, Share
- Conduct On-site, Offline Training Bank staff for to move to online from their manual’s ledgers.
- At Head office side creates setup of product which is for Consolidation of reports
- Deployments of Release management as per the Release
- Provide daily operational support to end users.
- Conduct technical training after Release deployments.
- Provide supporting documents to end users.
- Research methods or tools that may assist in work activity.
- Troubleshoot diagnose and escalate customer issues.
- Track ownership for incident, problem.
- Support for Hardware product if required.
- Provides 24/7 on call production support.
Lecturer
NIIT Pune
01.2002 - 12.2002
- Responsibilities:
- Teaching of various subject to the Students like C, C++, Oracle, VB, HTML
- Assign practical sessions to the students.
- Taking exams on weekly basis
Production Supervisor
Weiler International Electronics PVT LTD Pune
01.2000 - 12.2001
- Project: Hybrid ICS for Telephone
- Role: Production Supervisor
- Responsibilities:
- Mass Production of Hybrid ICS
- Supervision of Team
QA
Bharat Electronics Ltd
08.1999 - 12.1999
- Responsibilities:
- Testing of Laser Range finder for Army Purpose.
Education
A Grade Diploma - Electronics & Radio Engineering
Cusrow Wadia College of Engineering
Master of Computer Application - Specialization Oracle
IIBM
Skills
Database: Oracle 7,817,9i ,10G ,11G, XE-11G,19C Cloud
Database Tools: PL-SQL Developer, SQL
Project management
Project planning
Project tracking
Strategic planning
Schedule management
Team collaboration
Work flow planning
Project scheduling
Technical support
Task prioritization
Client relations
Accomplishments
- Awarded the “Star Performer for Year 2014-2015”.
- Appointed as the main Co-ordination Lead Analyst during SARVATRA integration IN 2013.
Personal Dossier
- Address: - R2 Kakde Township, Keshavangar, Chinchwadgaon Pune -411033
- Mobile -9552548635
- Email-yuvrajdeshpande@gmail.com
- Passport: V3000634
Timeline
Project Manager
Sarvatra Technologies Private
09.2024 - Current
Production Customer Support Manager (Core Banking System)- L2
Sarvatra Technologies Pvt Ltd Pune
01.2011 - Current
Production Customer Support Team Leader (At Client Side)
EBZ Online PVT LTD Pune
01.2003 - 01.2011
Lecturer
NIIT Pune
01.2002 - 12.2002
Production Supervisor
Weiler International Electronics PVT LTD Pune
01.2000 - 12.2001
QA
Bharat Electronics Ltd
08.1999 - 12.1999
Master of Computer Application - Specialization Oracle
IIBM
A Grade Diploma - Electronics & Radio Engineering
Cusrow Wadia College of Engineering