Yuvraj Kapil
Bengaluru
Summary
Application Support Engineer with 3 years’ SaaS experience. Known for boosting cloud uptime, automating support workflows, and handling large ticket volumes with high customer satisfaction. Skilled in AWS, database performance, Python/Bash, and cross-team troubleshooting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
COASTR
05.2022 - Current
- Improved Couchbase NoSQL database performance by 30% through query and indexing optimization.
- Monitored and maintained AWS infrastructure (SES, S3, CloudWatch, Amplify), ensuring 99.9% uptime of client-facing platforms.
- Resolved over 1,900 critical application support tickets, leading to a 40% reduction in SLA breaches.
- Created and maintained technical documentation for cloud deployments, onboarding processes, and SOPs.
- Developed Python/Bash scripts to automate log collection, routine database health checks, and reporting, reducing manual effort by 20%.
- Delivered near-real-time production support, enabling swift recovery during outages and minimizing data loss.
- Led investigation and regression testing for new feature rollouts and hotfixes.
- Acted as liaison between engineering, QA, and product teams to communicate customer pain points and expedite critical bug fixes.
- Assisted in post-mortem investigations on high-severity issues, documenting lessons learned and updating playbooks to prevent recurrence.
- Coordinated with DevOps on off-hour and weekend release support, ensuring smooth deployment and rollback plans.
- Participated in regular process improvement sprints, identifying bottlenecks and integrating feedback from customer support surveys.
- Boosted Couchbase NoSQL performance by 30% via optimized queries and indexing.
- Ensured 99.9% uptime for SaaS platforms by monitoring and maintaining AWS infrastructure.
- Automated incident notification scripts, reducing average downtime by 10%.
- Led root cause analysis post-mortem meetings, streamlining resolution for recurring issues.
- Initiated knowledge-sharing sessions to upskill peers on cloud monitoring and support best practices.
Education
B.Tech - Computer Science
Lovely Professional University
01.2023
Skills
- Technical Troubleshooting
- AWS Cloud (SES, S3, CloudWatch, Amplify)
- Ticketing Tools (HubSpot, Jira)
- Database Management (Couchbase NoSQL, SQL)
- Python/Bash Scripting
- Manual Testing
- Javascript
- Linux
Certification
- SQL for Data Science
- Google IT Support Professional Certificate
- Linux Fundamentals
Timeline
Application Support Engineer
COASTR
05.2022 - Current
B.Tech - Computer Science
Lovely Professional University
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