Yuvraj Sharma
Khatipura, Jaipur
Summary
An accomplished professional with 16 years of extensive experience in Administration, HR, IT, Customer-Service, Risk & Credit Control/Home loan disbursement process and credit appraisal. Proven expertise in managing diverse teams, optimizing operations, and driving business growth through strategic initiatives and effective leadership. An MBA with 16 years of experience in Administration, HR, IT, Customer Care Service, Business Analyst, Risk & Credit Control. Presently associated with HDFC Bank Ltd. as Senior Manager – Administration & Taking care of entire Rajasthan. Previously associated with Huawei Telecommunications (1) Pvt. Ltd. Sr. Executive- Administration (Jaipur). In-depth understanding of office management procedures, departmental and legal policies. Expert in financial and facilities management principles. Proficient in handling Administration, HR & Operational Activities - Transport Management, Procurement activity & Facilities, MIS, Data Management, Data analysis, planning and framing activities, coordination, and handling across Dept. issues. Abilities in developing, enhancing, and implementing systems and procedures for enhancing service deliveries, Procurement processes. An analytical mind with problem solving skills. Excellent organizational and multitasking abilities. A team player with leadership skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Head Administration and Facility
HDFC Bank
10.2011 - Current
- Oversaw administrative functions across all branches in Rajasthan to maintain compliance and enhance operational efficiency. Oversaw administrative functions and streamlined processes to support operational goals as Senior Executive Administration at Huawei Telecommunication India Pvt. Ltd.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sr. Executive Admin (Rajasthan Circle)
Huawei Telecommunications (1) Pvt. Ltd.
02.2010 - 09.2011
- Plan and oversee development of infrastructure based on business growth.
- Facilitated vendor selection and negotiated procurement agreements.
- Managed overall transport services for 35 cabs across 20 locations, overseeing end-to-end operations.
- Selected and negotiated with vendors for all types of procurement, ensuring alignment with business needs.
- Coordinated events focused on business growth and enhancing employee engagement.
- Managed hotel reservations to ensure guest satisfaction and take care of the company Guest House/Flats.
- Managing all type of facilities at Circle Office & Guest House (Housekeeping, Security, Canteen Handling & Material Movement etc).
- Oversaw MIS, data management, billing, and payment processes.
- Acted as Circle SPOC for EHS compliance with ISO14001:2004 and 9.0545 (1990:1:2007).
- Responsible for MIS, Data Management, Billing process & Payments.
- Leveraged GPS systems to enhance efficiency of cab usage of existing Cab's threw implementation of GPS.
Sr. Executive - CSD
RELIANCE COMMUNICATIONS
12.2007 - 08.2009
- End to End Management of Web World Operation and Operational Activities.
- Responsible for Customer Care, Collection, Retention, API & Prepaid.
- Identified new treatments and efficiencies to enhance customer retention through improved services.
- Managed operations for 2 WEB WORLD Express Collection Agencies and 6 POFO Stores.
- Directed customer care operations, overseeing collection, retention, API, and prepaid functions.
- Training, Performance monitoring, recruitment of new employee for Web World.
- Executed data validation and monitoring for CSD's.
- Documented key accomplishments
- Maximum Collection on Due Dates of all Bill Cycles.
- Maintained collection performance above 95%
- Maintained collection performance above 95% for designated Web Worlds.
- Lowered churn rate to less than 1.25%.
Executive - Risk, Credit & Collection.
Bharti Hexacom Ltd (Airtel)
08.2006 - 11.2007
- Handling Hard Collection of Entire circle viz. Trading Non-payers, Doing allocation of all Deal Cases in various buckets as well as Back Office support to all collection agencies.
- Ensuring Waivers, Adjustment & rent reversal of barred customers, Zero Usage reversal & LPG reversal as per Revenue Risk Management Policy with compliance with audit guidelines.
- Coordinated Airtel customer requests across Bharti Hexacom service teams.
- Managed daily MIS reports for Bharti Hexacom Airtel leadership review.
- Monitored sales operations and supported channel partner activities.
Executive (Gprs Helpline)
Bharti Hexacom Ltd (Airtel)
08.2005 - 01.2006
- Eliminates Gprs Complained by Arc's & Call Centre executives by proper monitoring & trainings.
- Prepared daily VAS reports and weekly MIS for provisioning audit analysis.
- Decreased subscriber calls about GPRS issues to improve customer support efficiency.
- Ensure proper provisioning by doing VAS audit on the basis of various reports
- Eliminates Gprs Complained by Arc's & Call Centre executives by proper monitoring & training.
Education
MBA/PGDM - Marketing
Vivekanand College of Technology and Management
B.A - Political Science
M.B.A - Marketing Management
Vivekanand Institute of Management and Engineering
Hr. Secondary -
Raj. Education. Board Ajmer
RajasthanSecondary -
Raj. Education. Board Ajmer
RajasthanSkills
- Administration
- Facility Management
- General Administration
- Housekeeping Management
- Property Management
- Transport Management
- IT Infrastructure
- Data Management
- Budget Management
- HR
- HRD
- Personnel Management
- Recruitment & Staffing
- Compensation & Benefits
- Employee Engagement
- Employee Onboarding
- Employee Relations
- Human-Resource Management
- Labour Welfare
- Compliance
- Sound Knowledge Data Management, MS-Access, Ms-Excel, Power – Point
- Complete Pc Using Skills - Ms Office, Internet, Outlook Express
- Knowledge of SAP
- Tally (All Versions)
- PC Trouble Shooting (HARDWARE & Networking)
- Facility management
- Vendor negotiation
- Transport management
- MIS reporting
- EHS compliance
- Administration operations
- Procurement management
- Office coordination
- Budget control
- Employee engagement
- Stakeholder management
- Problem solving
- Analytical thinking
- Team leadership
- Conflict resolution
- Analytical
- Maintenance & repair
- Excellent communication
- Organization
- First Aid/CPR
- Team management
- Social perceptiveness
- Interpersonal communication
- Cultural awareness
- Planning
- Problem-solving
- Networking
- Team building
- Supervision and leadership
Personal Information
English, Hindi
Timeline
Head Administration and Facility
HDFC Bank
10.2011 - Current
Sr. Executive Admin (Rajasthan Circle)
Huawei Telecommunications (1) Pvt. Ltd.
02.2010 - 09.2011
Sr. Executive - CSD
RELIANCE COMMUNICATIONS
12.2007 - 08.2009
Executive - Risk, Credit & Collection.
Bharti Hexacom Ltd (Airtel)
08.2006 - 11.2007
Executive (Gprs Helpline)
Bharti Hexacom Ltd (Airtel)
08.2005 - 01.2006
MBA/PGDM - Marketing
Vivekanand College of Technology and Management
B.A - Political Science
M.B.A - Marketing Management
Vivekanand Institute of Management and Engineering
Hr. Secondary -
Raj. Education. Board Ajmer
Secondary -
Raj. Education. Board Ajmer