Y Vaishnavi Shetty
Bengaluru
Summary
Citrix Cloud Administrator skilled in troubleshooting, analysis and clear stakeholder communication. Effective in both independent and team-based delivery with strong multitasking and prioritization abilities. Looking for an organization where I can hone my Citrix Cloud skill set and grows as a successful professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Citrix Administrator
Deloitte Consulting India Private Limited
Bangalore
05.2024 - Current
- Administer Citrix environments across on‑premises infrastructure, Microsoft Azure and AWS EC2, ensuring secure, reliable virtual application and desktop delivery.
- Delivered Business-as-Usual (BAU) support for Citrix XenApp and XenDesktop 7.x including incident triage, troubleshooting and service restoration.
- Supported P2 incidents, participated in huddle/bridge calls and executed weekend maintenance activities to meet availability targets.
- Managed client interactions and ensured service level agreement (SLA) adherence for tasks and tickets aligned to client requirements.
- Provide On call, email, remote assistance to global customers and coordinate with various departments regarding production issues.
- Hands-on experience with Citrix Cloud with Microsoft Azure with desktop provisioning in MCS and Citrix PVS technologies.
- Perform monthly patching activities to proactively mitigate security vulnerabilities within the Citrix environment.
- Create machine catalogs and delivery groups based on requirements.
- Partnered with Level 1 and Level 2 support teams and support groups to drive incident, problem, and root-cause resolution.
- Conducted Citrix infrastructure health checks and implemented proactive remediation to reduce recurring issues.
- Installed and configured Citrix Virtual Delivery Agent (VDA) on server and desktop operating systems.
- Implemented application publishing, testing, and migration activities on Citrix servers.
- Monitored and tuned environment performance using Citrix Director, analysed trends and addressed bottlenecks.
- Created and managed Cloud VDIs, resolved VDI-related issues and supported application deployment in Citrix Cloud.
- Maintained and scaled cloud VDI capacity, implemented and supported power management policies (Autoscaling).
- Created monitoring alerts (e.g., Azure & AWS storage accounts) and drove alert investigation and resolution.
- Hands-on experience supporting FSLogix, AWS EC2, AMIs and leveraging PowerShell basics for routine operational tasks.
- Utilized ServiceNow (SNOW) for incident management, ticket tracking, and workflow execution.
- Monitoring the applications and their inflow of incidents and triaging the incidents to provide root cause for issue.
- Authored and maintained SOPs, architecture/operations documents, troubleshooting guides and runbooks.
Citrix Cloud Administrator
Accenture Solution Private Limited
Bangalore
01.2021 - 05.2024
Education
Bachelor of Electrical And Electronics Engineering -
SJB Institute of Technology
Bangalore, Karnataka, IndiaSkills
- Citrix Cloud Administration
- Citrix Provisioning Services
- VDI deployment
- Citrix Virtual Apps and Desktops
- Virtual Delivery Agent
- AWS EC2, AMIs, FSLogix, and FileShares
- PowerShell basics
- Dynatrace, Azure Analytics, DataDog and Grafana
- SNOW, Jira, Confluence
Certification
Microsoft Azure Fundamentals (AZ-900)
Citrix DAAS on Citrix Cloud (CC-DAAS-CC)
Citrix DAAS on Citrix Cloud (CC-DAAS-CC)
Trainings
- Microsoft Azure Fundamentals (AZ-900)
- Citrix DAAS on Citrix Cloud (CC-DAAS-CC)
- Citrix DAAS Integration with Microsoft Azure (CC-DAAS-MA)
- AWS - Certified Solutions Architect Associate (AWS-SAA)
- Dynatrace Masterclass - The Complete Guide for Beginners
- Datadog: Performance monitoring tool (from Zero to Hero)
Accomplishments
Accenture: Skills Star Award.
Deloitte: Spot Award and Outstanding Performance Award.
Deloitte: Spot Award and Outstanding Performance Award.
Languages
English, Kannada, Telugu, Hindi
Declaration:
I do here by declare that the particulars of information and facts stated above are true, correct and complete to the best of
my knowledge and belief.
Place: Bangalore
Date:
Timeline
Citrix Administrator
Deloitte Consulting India Private Limited
05.2024 - Current
Citrix Cloud Administrator
Accenture Solution Private Limited
01.2021 - 05.2024
Bachelor of Electrical And Electronics Engineering -
SJB Institute of Technology