Zafar Ansari

Supervised day-to-day operations to meet
performance, quality and service
expectations.
•
Improved customer satisfaction by addressing
and resolving complaints promptly.
•
Developed strong working relationships with
staff, fostering a positive work environment.
•
Promoted teamwork within the workplace by
encouraging collaboration among staff
members on various project tasks.
•
Analyzing workforce metrics such as turnover
rates, hiring costs, and employee satisfaction
levels to identify trends and recommend
improvements.
•
Developing and updating multiple
dashboards that display key performance
indicators (KPIs) for easy consumption by
leadership and other stakeholders.
•
Assessing training and development needs
through data analysis to help design programs
that close skill gaps and enhance employee
growth.
•
Participating P2P in advance purchase order
for multiple payment.

• Preparing quarterly review presentation for
  Group head/Regional head/State Head.
• Developed workforce management,
  attendance over 40 reports and dashboards
  resulting in 30% increase in operational
  efficiency.
• Collected, cleansed and provided modeling
  and analyses of structured and unstructured
  data used for major business initiatives.
• Created visually impactful dashboards in MS
  advance Excel and Power BI Desktop and
  services for data reporting by using pivot
  tables and power query. Extracted,
  interpreted and analyzed data to identify key
  metrics and transform raw data into
  meaningful, actionable information.

• Handling billings of Recruitment and Training (Learning & Development) stakeholders.
• Handling HRMS for HR department data in a multi-base operation.
• Handling Employee referral Payment by multiple checking Process.
• Prepare MIS data for multiple process like Account, Requirement and Training etc.
• Process Vendor payment for new joined Citi employee by P2P and Taleo System.
• Weekly calibration with performance PPT.

• Supports – Compliance & Escalations.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Educated employees on all job tasks, including register use, merchandising and customer service.