ZAFFAR SHAIKH
NAVI MUMBAI
Summary
Dynamic Relationship Manager with a proven track record at MARUTI SUZUKI, excelling in business relationship cultivation and effective customer communication. Spearheaded premium corporate deals and led successful marketing events, enhancing customer relationships and driving new business generation. Expert in relationship building and management, with a knack for fostering client loyalty and satisfaction. Skilled professional inspired and motivated to help customers build financial independence.
Overview
5
5
years of professional experience
Work History
Relationship Manager
MARUTI SUZUKI NEXA
MUMBAI
09.2024 - Current
- TO HANDLE CORPORATE DEALS AS WELL
- DIRECTLY DEALING WITH THE COMPANIES FOR PREMIUM BULK DEALS OF CAR
- HANDELING A TEAM OF 4 MEMBERS
- DOING WORKSHOP LEADS AS WELL AS HYPERLOCAL LEADS
- CONDUCTING EVERY WEEKENDS EVENTS FOR MARKETING AND FOR THE AWARENESS OF THE LATEST OFFERS OF THE CAR.
Relationship Manager
MARUTI SUZUKI ARENA
NAVI MUMBAI
10.2021 - 09.2024
- TO PITCH CUSTOMERS THE RIGHT PRODUCTS AS PER THEIR REQUIREMENTS AND AS PER THE AVAILABLITY IN THE STOCK AS WELL
- TO GENERATE ENQUIRES BY VARIOUS SOURCES
- TO CONDUCT EVENTS IN VARIOUS AREAS FOR MARKETING THE PRODUCTS
- TO ARRANGE TEST DRIVES FOR CUSTOMERS AT THEIR DESIRED PLACES
- TO TAKE CARE OF ALL PAYMENT STATUS OF THE CUSTOMERS
- TO HANDLE THE DELIVERY PROCESS
- TO MAKE SURE THAT THE CUSTOMERS ARE NOT FACING ANY PROBLEMS IN THE TOTAL PROCESS FROM BOOKING TO DELIVERY
- TO MAINTAIN PROPER RECORDS OF EVERY CUSTOMERS IN EXCEL
- TO GENERATE REFERENCES FROM ALL OLD BOOKED CLIENTS
- TO HANDLE EXCHANGE OF OLD CAR AS WELL AS BY GIVING GOOD DEAL
- TO HANDLE THE DAILY SALES PROCESS TO MY REPORTING HOD
- TO HANDLE T-PERMIT CASES ALSO
- HANDELING BULK DEALS AS WELL
- TO HANDLE THE ENTIRE PROCESS OF ANY NEW LAUNCHING PRODUCTS
- TO HANDLE DSA LEADS
- TO HANDLE THE TEAM AND GIVE THEM PROPER GUIDENCE
Customer Service Representative
ACQUIRED BUSINESS SOLUTION
NAVI MUMBAI
09.2019 - 12.2020
- Facilitated operations focused on Medicaid policyholders within the United States.
- To pitch the right products to the clients as per their requirements.
- Delivered comprehensive induction programs about newly launched products to clients.
- Oversaw relationships with current clientele as well as newly acquired ones.
- Published and scheduled diverse marketing content on social media platforms.
- Addressed client inquiries efficiently.
Education
B.COM - SALES AND MARKETING
SANPADA COLLEGE OF COMMERCE AND TECHNOLOGY
NAVI MUMBAI11-2021
Skills
- Service support
- Business relationship cultivation
- Relationship building and management
- Effective customer communication
- Service assistance
- New business generation
- Relationship review process
- Customer relationships
Accomplishments
- AWARDED AS A EMERGING STAR FOR ACHEIVING THE TARGET IN FIRST 6 MONTHS
- AWARDED AS A SALES EXPERT FOR ACHEIVING 65 VEHICLES IN A YEAR
Timeline
Relationship Manager
MARUTI SUZUKI NEXA
09.2024 - Current
Relationship Manager
MARUTI SUZUKI ARENA
10.2021 - 09.2024
Customer Service Representative
ACQUIRED BUSINESS SOLUTION
09.2019 - 12.2020
B.COM - SALES AND MARKETING
SANPADA COLLEGE OF COMMERCE AND TECHNOLOGY
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