Zafir Ahmed
New Delhi
Summary
With 4.5+ years of experience in technical support at Concentrix. I specialize in Active Directory, server management, and Azure Backup. Recognized for resolving complex technical challenges, optimizing system performance, and achieving high customer satisfaction. Skilled in Microsoft Azure and advanced log analysis, demonstrating strong analytical and problem-solving capabilities that drive impactful results.
Overview
5
5
years of professional experience
Work History
Server Support Engineer
Concentrix Technologies Private Limited
Gurgaon
12.2019 - 11.2024
- Offered more than 4.5 years' expertise in managing Windows Active Directory and resolving technical issues.
- I have experience with Active Directory and Windows Server administration. I have worked on configuration of Windows AD, DHCP server, DNS server, FSMO roles transfer from PDC to ADC server.
- I have experience with Microsoft backup products, such as SCDPM, Azure Recovery Service Agent, and Azure Backup Server. I have worked on Azure backup agent tool to take system state and files and folders level backup for on-premise, Azure VM and Client based machines.
- I understand the fundamentals of networking, including DHCP and DNS. I have worked on GPO (Group Policy Object) Management and have basic understanding on WSUS and patching process.
- I know the fundamentals of using Perfmon, Procmon, Kusto, Event Viewer, Task Manager, and log analysis as troubleshooting tools for Windows Server.
- Knowledge of FSMO roles.
Education
Bachelor of Technology -
Mahatma Jyotiba Phule Rohilkhand University
Uttar Pradesh, India01.2014
Skills
Windows Active Directory
Windows Active Directory Backup
Windows Server Backup
Group Policies
DHCP, Event Viewer
File Server Backups
Hyper V
Log Analysis
Microsoft Azure
Virtualization
Windows Servers
Azure Active Directory
Azure Virtual Machine
FSMO Roles
Azure Backup
Hobbies and Interests
- Traveling
- Music
Languages
- English
- Hindi
Timeline
Server Support Engineer
Concentrix Technologies Private Limited
12.2019 - 11.2024
Bachelor of Technology -
Mahatma Jyotiba Phule Rohilkhand University
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