Microsoft Office
Zaheen Majgaonkar
Pune
Summary
Confident and energetic customer service representative passionate about serving customers with 5.8 Years experience. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Overview
6
6
years of professional experience
Work History
Cutomer Service Associate
Amazon Development Center
09.2018 - Current
- Resolve 300+ weekly international customer inquiries via phone, chats and email, consistently exceeding targets with positive attitude and focus on customer satisfaction
- Trained and mentored new employees for a period of 11 months while appointed for a role of Trainer & Team Lead
- Worked as Quality Analyst for a period of 9 months.
- Solved problems with products and services by providing customers with technical support.
Education
Higher Secondary School -
Balalokmat HSS Virugambakkam
Chennai, IndiaSecondary Education -
Sacred Heart Convent High School
Ratnagiri, IndiaSkills
Flexible, quick learner with positive attitude
Metric Driven
Time Management
Software
Autocad 2D & 3D
Google Sketch up
Additional Information
- Attended workshop for effective communication.
- Attended workshop for leadership qualities.
Timeline
Cutomer Service Associate
Amazon Development Center
09.2018 - Current
Higher Secondary School -
Balalokmat HSS Virugambakkam
Secondary Education -
Sacred Heart Convent High School
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