Microsoft office
Hi, I’m
Atiya Majgaonkar
Customer Service Associate
Pune,India
Summary
Confident and energetic customer service representative passionate about serving customers with 4 Years experience. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Overview
5
years of professional experience
16
years of post-secondary education
2
Languages
Work History
Amazon Development Centre India Private LimitedPune, India
Customer Service Associate
04.2019 - Current
Job overview
- Resolve 300+ weekly customer inquiries via phone, chats and email, consistently exceeding targets with positive attitude and focus on customer satisfaction
- Trained and mentored new employees for a period of 8 months while appointed for a role of Team Lead
- Achieved 97% average customer satisfaction rating to date, surpassing team goal on regular basis
- Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proposed more efficient call/ chat script to reduce average customer handling time, which was well-received and implemented by management as well
- Solved problems with products and services by providing customers with technical support.
Education
Sacred Heart Convent High School, Ratnagiri
Secondary Education
06.1999 - 06.2010
Gogte Joglekar College of Arts, Science And Commer, Ratnagiri
Higher Secondary Education
06.2011 - 03.2013
INIFD, Pune
Bachelor of Science from Interior Design
06.2014 - 03.2017
Skills
Excellent verbal and written communication
undefinedSoftware
Autocad 2D, 3 D
Google Sketch up
Additional Information
• Attended workshops held by institute on effective communication skills.
• Attended workshop held by Institue on leadership Qualities
Timeline
Customer Service Associate
Amazon Development Centre India Private Limited
04.2019 - Current
INIFD
Bachelor of Science from Interior Design
06.2014 - 03.2017
Gogte Joglekar College of Arts, Science And Commer
Higher Secondary Education
06.2011 - 03.2013
Sacred Heart Convent High School
Secondary Education
06.1999 - 06.2010
Similar Profiles
Keerthana BalasamyKeerthana Balasamy
Virtual Customer Service Associate at Amazon Development Centre (india)Private LimitedVirtual Customer Service Associate at Amazon Development Centre (india)Private Limited
Madhan GMadhan G
Customer Support Specialist | Kindle Team at Amazon Development Centre (India) Private LimitedCustomer Support Specialist | Kindle Team at Amazon Development Centre (India) Private Limited
Sanketh DhanyaSanketh Dhanya
Senior Quality Assurance Engineer at Amazon Development Centre (India) Private LimitedSenior Quality Assurance Engineer at Amazon Development Centre (India) Private Limited