Summary
Overview
Work History
Education
Skills
Certification
Certifications
Additional Information
Contact
Personal Information
Languages
Timeline
Generic
Zahid Shakeel

Zahid Shakeel

Bangalore

Summary

Seasoned Identity Management Engineer known for high productivity and efficient task completion. Skilled in implementing robust authentication systems, managing identity governance frameworks, and ensuring compliance with security protocols. Excel at problem-solving, teamwork, and adaptability, leveraging these soft skills to navigate complex projects and deliver reliable identity management solutions.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Services Squad Leader

Kyndryl India
Bengaluru
12.2018 - Current
  • Conducted security assessments, recommending improvements for disaster recovery and access management.
  • Served as primary contact for service delivery squad operations.
  • Managed Privilege ID's to ensure secure access control.
  • Defined and maintained role-based access control (RBAC) model across systems.
  • Handled escalations and client communications to guarantee service coverage.
  • Ensured service delivery met client quality standards and relevant SLAs.
  • Performed regular audits of user accounts, access rights and privileges.
  • Resolved complex issues related to provided services through analytical problem-solving.

Technical Services Team Lead

IBM India Pvt Limited
Bengaluru
11.2016 - 11.2018
  • Served as primary contact for service delivery squad, managing escalations and client requirements.
  • Ensured consistent service delivery met quality outcomes and expectations per scope.
  • Managed workflow and backlogs, prioritizing tasks to eliminate execution obstacles.
  • Oversaw compliance with CRM and MSAC processes to uphold regulatory standards.
  • Led Agile ceremonies, iterating on delivery to improve squad performance.
  • Facilitated agile methodologies, optimizing workflows and resolving operational bottlenecks.
  • Acted as technical resource for team members, addressing complex service issues.
  • Possessed extensive knowledge of technical solutions relevant to squad services.

Security Services Specialist

IT Support Desk
Bengaluru
01.2015 - 10.2016
  • Monitored networks and devices to swiftly resolve technical issues.
  • Diagnosed network and server problems, executing effective resolutions.
  • Designed and integrated network security measures, enhancing overall system protection.
  • Escalated complex issues while providing knowledgeable support and quality service.
  • Collaborated with Project Managers and DPEs to ensure seamless project communication.
  • Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.

Education

BTech Computer Science - Computer Science And Programming

University Of Kashmir
Srinagar

Skills

  • Identity management solutions
  • Active Directory expertise
  • Azure Entra ID
  • Server infrastructure management
  • Mainframe technologies
  • UNIX and AIX systems

Certification

  • Networking (CCNA Swithcinh And Routing)
  • Microsoft Server and Microsoft Windows
  • Wireless Sensor Networks
  • AWS Fundamentals

Certifications

01-2012

Additional Information

Personal Details:

  • Name: Zahid Shakeel
  • Father’s Name: Malik Shakeel Ur Rehman Shah
  • Permanent Address: Shah Mohalla Nera Police Station Shopian, Shopian 192303.
  • Current Address: Akshaya Gold Apartments, VGS Layout Koramangala
  • Phone Number: +9036025551
  • Email ID: zahids12@in.ibm.com, shah.zahid8@gmail.com
  • Date of Birth: 15/ August/ 1991  Marital Status: Single.
  • Nationality: Indian
  • Religion: Islam
  • Blood Group: O +ve

Contact

@1erzahidshah

Personal Information

Title: Security Analyst And Risk Manager

Languages

English
First Language
Urdu
Upper Intermediate (B2)
B2
Arabic
Beginner
A1

Timeline

Security Services Squad Leader

Kyndryl India
12.2018 - Current

Technical Services Team Lead

IBM India Pvt Limited
11.2016 - 11.2018

Security Services Specialist

IT Support Desk
01.2015 - 10.2016

BTech Computer Science - Computer Science And Programming

University Of Kashmir

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Zahid Shakeel